What our clients think of us!

The person who helped us, Tevin, was incredibly kind. He was very thorough in explaining what was to be done and how the process would work.

I appreciate the communication before, during and after the service and I also received pictures. Job well done.

Technician was very friendly and efficient. Explained everything very well.

Tevin, the tech, was both efficient and kind!

Our service was great and well explained by our technician. He was very informed and polite. Thanks for the clean carpet.

I’ve used Zerorez for years. Service is excellent and the carpets look great and they dry very quickly.

Landon, the service tech, explained everything to us, including any problem
areas. So thankful for knowledgeable employees.

Thank you and look forward to using Zerorez for many more years.

Perfect results - efficient and knowledgeable technician!

Technician Markis completely rejuvenated our carpet. It looks better than it has in years. We will be using Easyrez from now on.

Disappointed in remaining stains in the master bedroom. I understand the walking path will show wear, but wondering why the stains did not get removed.

Clean grout better

We had a wonderful technician who did a great job on our carpet cleaning. I highly recommend him!

On time and very professional. My carpet always looks great when done.

Technician was professional and did an excellent job of cleaning our carpets. Any soiled spots are stains were removed. My opinion is your service is pricey but in the final analysis, worth it. I would suggest a final rake over or some other? method to improve the appearance of the cleaned carpet. A quick vacuum afterthe carpet dried took care of the appearance. We will use again.

He did a wonderful job and was very nice.

Thanks

Derek did an outstanding job, actually the best service and cleaning we have had since using Zerorez.
Very much appreciated!

No residue, carpet felt fluffy and soft after cleaning, not crunchy.

No residue! You don’t saturate carpet or pad.

Friendly , fast , good price … service the day of was great as well .

Great service, carpet looks like new!

My carpets look amazing after Brandon cleaned them. My entire house smells fresh. Reasonable prices.
Very pleasant, competent, knowledgeable technician.

One of the room that was cleaned, the carpet still has the smell of pet dander. Can this be cleaned again with no charge?

Thank you :-)

Dependable and efficient employees. Good jobs done.

Young man did a outstanding job explaining the process and the carpet looked very very good. Such a courteous and polite young man. Gretta Jones

I thought the grout would be restored. The technician offered to clean it again.
I declined. But I didn't realize at the time that places in front of the stove, under some kitchen cabinets and corners were completely missed.

Thomas Bumrell was very polite and very professional. The family room rug was very soiled and he removed all the spots.

Customer service.

Very nice job and the service guy was very nice and professional

Derek came back for a re-do in the basement. He gave it his best efforts and when he left, the carpet looked pretty good. I believe we just need to replace the carpet because the stains, even though it looks remarkably better, are still there.

I would recommend this company. They were professional, prompt, and worked hard to get out the stains.

Punctual and professional

The carpet cleaning we had a couple of weeks ago was excellent. I called back to schedule an appointment for the tile because you offered me a coupon.

I was disappointed with the results of the tile cleaning - specifically the grout cleaning. The cleaner (he never told me his name) started at the beginning by acting shocked at how old the tile was. Quality porcelain tile 10-12 yrs old in perfect condition. It was in the house when we bought it. The tile has design indentations that make it easy to trap dirt and more work to clean. He did point out that it no cracks or breaks. The tile cleaned up nicely.

The grout cleaning was less effective. The “special brush” for the grout was too wide to be effective. I saw no other special cleaner or effort made on the grout. We were told that the tile was “too old to clean better and that we needed to get it replaced.” He didn’t seem to make any extra effort. If I had been thinking, I would have suggested it.

In our experience, we had good results with scrubbing with baking soda and a brush. Sprinkling baking soda on the grout would have made everything else much better. I don’t think baking soda leaves any residue and does not have a scent.
We hired someone to clean the floor because it is difficult work for 2 old people. We have done it in the past, so we know it can be better.
I was most offended by his negative comments and excuses about why he didn’t do a better job.

Since I didn’t see the receipt until I got the email after he left, I did not notice that we did not get credit for the coupon. I have thought about this response for a few days. I hope my sharing this helps you do a better job for someone else. All in all, I am not willing to give a good review for the tile cleaning.
I already gave a 5-star review for the carpet cleaning.
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