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based on 18583 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Given that we were in the afternoon, our furniture was very wet after the session. We had to use blow dryers for 4 hours to be able to use the couches.
They also kept blowing our breakers/power. We had no wifi throughout the entire time they were there.
nice guys and competent - just frustrating on the recovery
Overall enjoyable experience!
Nothing changed still the samr
I already submited survey
My technician "gabbed" to someone on his phone the entire time he was doing my carpet cleaning, which made it difficult to communicate with him about anything. I would think it would also make it hard to concentrate on the actual work at hand, since "gabbing" with someone constantly takes a certain amount of focus away from what you are doing. The cleaning level was not especially good, but Zerorez is the only very hypo-allergenic service I can find.
The cleaning is the best of any I’ve had done.
On time, very professional,Thomas was amazing! got all of are pet stains out gave them extra attention. Ask for Thomas !!!!!!!!!!!!
Reasonably priced and high quality clean.
Very thorough. The technician was very polite. He didn’t appear to rush but finished in excellent time and a job well done.
The carpet, chair, and area rugs look great. Marquis (?) did a very professional job. The carpet did take quite a bit longer to dry that was stated, but that is minor.
No harsh chemicals. Quick drying. Always prompt and professional.
We have used Zerorez two times and each time they have had to come back because carpet showed spots when dried.
- Move furniture and clean underneath when feasible (i.e sofa, love, seat, lazyboy).
- Provide plastic/styrofoam blocks to elevate furniture while carpeting dries.
- Better communication regarding when area rugs taken for cleaning will be returned and how I will be contacted to schedule this return
Did a great job I would highly recommend zeŕorex for any carpet cleaning
Quick and easy to get an appointment and professional work provided.
You guys are prompt and did a great job!
Tevin is fabulous! Professional, explains everything, we will only use Tevin at Zerorez
Confirm best calll ahead number. Didn’t hear from my service provider because my number was wrong.
Shoe covers!
Wipe up cleaning residue that landed on floor.
The technicians are friendly and knowledgeable and very efficient! I have peace of mind knowing no harmful chemicals are used during cleaning.
Appreciated how professional sevice was done
Carpet looks great!
Did a great job on carpets. No argument about returning for a stubborn spot.
We had a terrible stain on our carpet that they were able to remove.
The technician was polite, respectful, and friendly.
The person completing the cleaning explained the process and was very efficient in completing the job. He didn’t try to sell me any additional products which I appreciated. Very satisfied with how the carpet and furniture looked when he was done.
The no soap and lemon scent is great. The young man who did the job was pleasant and professional.
On time, the men were courteous knew just what they had to do and did a great job. I will recommend the to my family and friends.
Quality of cleaning with no chemicals and odors
My carpets get cleaned well
The carpet feels clean, not chemical laden and crusty. Also, there is no extra smell from chemicals or fragrances.
There’s a yellow fluffy fungus growing on my carpet after a cleaning