What our clients think of us!

Too many changes in personnel and too many time/date changes

Lack of employees for the location in which I live

Flexibility and friendliness of service. focus is on caregiving and companionship.

All of the staff is so helpful and accommodating, which is so important at a time when we are in such need. Arnnie and Jocelyn are wonderful!

Excellent service both from the administration to the nursing staff. They are very attentive to my parents needs and have come through for me on short notice or when I was in a bind. I am very grateful.

Prompt and friendly response to initial request. Detailed intake questions
Frequent and effective communication.

My dad moved in with us unexpectedly and needed care. I was able to bridge the gap for over two weeks until Home Care was started only through the support of Nurse Next Door. The staff were engaged with my dad and helped him adjust to his change in living situation. Their care also took the full burden off of my shoulders which was invaluable during this huge shift for all of us. Thanks to our Nurse Next Door for her amazing support and for looking for any way she can help dad during her visits.

Everything

Everything was perfect. On time and easy to arrange. Amanita was fantastic and very friendly.

Your customer care is amazing! Thank You

Great customer service

All three ladies were pleasant to have in the home. Two were comfortable sitting and talking with the person they came to care for; one seemed more comfortable sitting outside the room and waiting to be called for something.

All three were willing to help with one set of dishes and/or tidying the bathroom that was being used for care but had to be asked.

They all had a lot of down time but I was happy to have them in the home to give me some freedom to get things done while they were here.

You guys are there

The service provided fulfilled the request I made. The caregiver was polite, caring, willing, and able to help in the way I required. Her presence provided me with the security I needed during thar particular overnight period.

Efficient and friendly

Although we had a rough start to contacting Nurse next door due to stay changes, had heard good things through friends. So stuck through the on-boarding process and the caregiver that was found for my mom is amazing. My mom can’t stop talking about how she enjoys her company and has been amazing. I myself still have a few concerns with staff turnover in the office but Arnnie is making a very smooth transition. She is being very communicative and proactive. So thank you for that!

Dependa

You have some of the best nurses in Edmonton

excellent customer service and high level of accommodations to our needs

The client and the nurse become friends. There is a bond that is created.

Fantastically wonderful staff

They have friendly staff that are very helpful and kind

Professional and helpful nature of the nurse always providing positive attitude

I have an angel coming to my place every week. She is so pleasant and so very helpful. All good for my nurse next door!

Services

We are very satisfied about the services we received for our child.

Timely, responsive, efficient and the agency sent two very competent, kind and compassionate caregivers.

The caregivers were always very caring and competent.

Your business model and service delivery is based on third-party Nurse contractors, who are cavalier in their attitudes and service delivery responsibilities toward your customers. This statement is amply demonstrated by the volume of last minute meeting cancellations by NNS, and high turn-over rate in your Nursing ranks.

Has always been consistent in providing excellent customer service. Chiara has been our care provider for almost 5 years now. She is the sweetest and naturally very caring. Rhiannon always checks in to ensure that everything is working out well. The staff always acknowledge my email, requests and respond in a timely manner.