What our clients think of us!

Your staff is courteous and always on time 👍😎

My Mum is very happy with your carer but we are not pleased that you do not send us itemized bills every month which we have requested twice!

Not considering clients needs and wants.

I was given a good fit with the two primary caregivers I had received. Over time they learned my routine and provided excellence in care. Nurse Next Door has always worked with me to schedule around other medical appointments at various times. Caring people who get the job done. Many Thanks.

So far, care givers have been reliable and very helpful.

I have sent an E-mail to Ms. Ella through ella.rybaltowicz@nursenextdoor for nurse schedule
revised on June 28, So far no feedback. Please follow up. Thanks.

Professional and friendly. Prompt and reliable.

Because the girls do a good job and I can count on them to set up my dialysis equipment.

workers not well trained and they use private cell while working.
not too eager to do their task
Nor encourage client to do mobility.

always on time and very supportive. good listeners and understanding in assisting clients at all times

The flexibility to change hours to what I need and my care giver. Emma Hansen is exactly the person I hoped for and such a blessing to have with me as I recover.

The service is well run and the caters are good.

My husband was a strong man that needed physical care. The staff that were strong did well. Others tried hard & had a good attitude. It was a high stress situation.

All three women in the past 4 weeks since we started your service have been very pleasant and capable. I would like to be advised, though, when a different person is turning up, since I was under the impression clients have the same one each week. It does mean taking 15 minutes or so (in my case out of 2hours) to become familiar with each other. Other than that it is a very useful service. First name removed

My husband was not happy with 2 of the caregivers. John Steele was good.

Organized system and focused on good care and service
Very pleasant telephone responders
Very good initial assessment from RN Amy

The care giver was so responsible and good caring of my husband .

The good caregivers who come consistently

Billing inconsistencies and not following up when asked about them.

My family is very pleased with the individual you have provided for in house care.
The one common issue I see with so many caregivers is the lack of understanding of the simple act of a good hand washing— and the importance of doing it FREQUENTLY.
This should be such a simple “habit” to teach a person.
Next would be to present them with an educational video on how to was dishes.
My first experience with trying to change bookings was exceptionally negative
— how can you give 24 hour notice of a cancellation when no one is there??
—Spending 3 hours phoning and trying to reach someone to cancel or change a booking.
—Starting in the evening and through the following morning
—Too many different people handling your bookings???
—plus your answering service has too much background noise— like a telemarketing center —-you should call it occasionally

Good people.

Love my care giver.

My nurse, Linda, was a tremendous help to me when I needed help doing very “simple” tasks. She also helped me with house cleaning, chores, shopping, being a safer driver than me at this time.

Kind, helpful, and knowledgeable staff

Lack of notification re. Scheduled caregiver.
Phone messages not returned in a timely manner

Your employees vary greatly

Prompt and reliable.

Lack of communication

There were several time changes in the schedule, and one "no show" which disappointed me.

You did not give clear directions to my laneway house to your staff which caused many
difficulties.

I am satisfied with the level of care I have received so far.

At this time I didn't really need someone for 2 hours-----I may need more help in the future. The 2 ladies who came were very nice but other than making my bed when I changed it and folding the laundry I could manage by myself. They did dust a little and mop my floors and we went for a walk to fill in the time.