Customer Testimonials
The product speak for themselves quality wise. TREK is an amazing product all round. The service is what keeps me coming back. Reuben has a well managed hand on the shop and knows his products and clients very well, with Johan and Gift doing a great job in the maintenance zone growing with technology. Daniel in his short time learning as much as he can from Reuben is a great addition to TREK. High standard shop with amazing people.
The product is good and the service exceptional. The team’s focus on making sure you have the best experience
I am not sure of your products as i am a pensioner who is not able to ride a bicycle.
be that as it may i brought my grandson bike in and the service was excellent and quick
i know that my grandson was very impressed with what was on the floor.
thank you once again for polite,excellent and helpful service.
I have ridden the same trek top fuel since 2019, never felt i needed to change. Service is always great, honest business , Gilbert is a star and has always treated me like a 'customer', great guy. Johan in service is honest and doesn't try and rip you off like agents and OEM's like to do. Services have always been good and reliable, no comebacks.
Service was excellent 👌. The workshop manager could see I didn’t want to spend a lot of money 💴 on this bicycle and without embarrassing me he quickly worked out a quote to suit my pocket . I came all the way from Montana to support your business we have August Cycle here In Montana. Which I have used in the past but prefer coming all the way to your business. Price is right and my cheapie bicycle now rides like any other expensive cycle. After the diligent work done to the bike . Thank you very much when I buy a wallet breaking cycle your company will be the first one for me to approach !!
Brilliant experience , thanks to Matt and Peter.
Took the time and effort to explain aspects regarding mountain biking in detail - along with troubleshooting and easily fixing my bike.
Wonderful experience and atmosphere overall. Consider group bike wash discounts.
Great, friendly and efficient service! Thank you.
Always willing to assist and provide good advice. Thank you
Good range
Quality always
Professional service
Friendly service
Skilled team
Good value/pricing on repairs
Pieter was exceptionally knowledgeable about the gloves and provided an honest assessment of the best fit for me. In addition, able to share some advice on tackling my next MTB race.
Quick and efficient service as always. Trek Fourways are not just a bike shop to me they are my cycling partner
I bought a Trek Damone AL2 Gen 4 and was helped by Daniel and Gabriel.
All in all it was a very positive experience, they let me test ride the bike and Gabriel helped with saddle height and handlebar angle....
The reason for not giving a 10 was that I felt that although this bike is at the lower cost end of beautiful bikes that are in the shop, it was still a big and momentous purchase for me. I had indicated that I was coming from rim brakes and quick releases and it might have been a nice touch for the sales team to offer that they or a a mechanic could to walk me through basic day to day usage and care for the bike. I would obviously be free to decline, but it might have been a nice move to offer.
Clean and functional
Always the best service!
Quality, professional sales people
Booked my Top Fuel 5 for the first service at Trek Fourways. The service was excellent, very friendly and helpful staff. Glad to be part of the Trek community.
Adriaan was a pleasure to work with. Very friendly and knowledgeable. He doesn’t try to to hardsell or pressure you into anything. He listens to your needs and supports from there.
Thank you Adriaan!
High quality
Reliable
Strong international brand
From USA
Well develop and design
Always pleasant, helpful and professional
Adriaan is the best advisor and product specialist. I highly recommend Adriaan.
We have Zinplex and we have a Electrolyte and other sport products we would enjoy listing with Trek.
Who can I contact.
Kind Regards
Great service!!!
Likely 10
Adrián helped make sure Santa could deliver some Christmas magic for my son! We got the last 20 kids bike customized from him and it’s perfect. He’s over the moon! Generally, everyone is always so friendly and willing to assist. Super customer service and genuinely kind people are the reason I keep coming back. Thank you!
Service was quick and good
Matt and the team were great. Got spoke repair done within an hour and especially during the holiday season. Thanks Guys.
Quality products and great service!