Customer Testimonials
The oil truck comes by regularly.
Good service.
You guys attitude and professionalism
Love the service, never run out of fuel.
delivery guy was very polite and friendly
Automatic delivery is key as it doesn’t require me to call when fuel is needed.
Excellent service, middling prices on propane
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Your deliveries are always prompt and driver very friendly
Excellent Service
Personable, professional all the way.
Competitive pricing for propane
Deliveries are always timely especially when there might be weather issues.
Every thing
All your representatives have very courteous, knowledgeable and helpful in getting service to my home.
You are willing to negotiate prices. You deliver on time. Employees are courteous and helpful. Thank you.
Amazing people! Had some issues with an outlet to close, they worked with me and told me how to fix it, and the day after I sorted it out. I came home to filled tanks. Awesome, kind, and professional individuals.
You have always been constantly reliable with great rates.
Last week, I had submitted a review of Downeast Energy's products and services. I gave a mediocre rating of "6", due to getting charged an annual penalty of $180 for not using at least 330 gallons of propane in a year, and getting charged with what I thought were uncompetitive prices. Early this week, I received a call from a customer service representative who apologized for charging the low usage penalty, and advised me that it would be removed. I explained that I am a truck driver, and not home during the week, as well as being the only person in the household to explain the limited usage. She also granted me $0.10 off per gallon from the price I was going to pay. Assuming these changes will be processed, I was "wowed", (astonished), over the gesture to reach out to me as a customer and make my life easier. Efforts such these are a strong encouragement to stay with Downeast Energy as a customer.
Reliable delivery, on time.
Ease of use and very good customer service
Reliability!!!
I found the delivery driver to be most curteous and extremely helpful. The office staff were as helpful.
Customer service
Service is great
Great
Reliable service.
There always there!!
The technician was very polite.
They come and fix what's wrong