Customer Testimonials
The service is great. The cost of oil is VERY high.
Customer service is fantastic
I have been with Downeast Energy for over 20 years and they may not always be the lowest price but they are the most dependable and professional oil /propane company out there. Their sevice is top shelf and they are always there with any furnace issue I may have etc. I will remain loyal because of the longevity of the company and its reputation .
Quick and efficient service for delivery after power outage.
quick response
Downeast's open attitude towards buying-groups is the reason that I work with them. They will always have my business for this aspect. (On top of great service and genial staff..) The Remote fuel monitoring system they have in place is top notch and takes out all of the guesswork keeping our tanks full.
Their customer service relations in the Kennebunk office is very friendly and helpful. Their technician Alex Mariello, very professional and explains very well of issues of your furnace.
Good communication with customers. Good preparation in advance of storms. Timely response to restore power when outages occur.
Paying my bill online. Recently, nicer representatives and calls back when I have a problem. Much better follow up. A very nice man delivered oil the other day. Overall things are better.
We had trouble changing the billing on our account at the beginning, but things have been fine once we got it straightened out.
Very happy about the service during this recent storm. Received delivery after our generator ran for almost 4days during our power shortage and had technician come over to answer some questions.
Reliability. A "person" answers the phone.
Everything!!
An excellent company to work with.
Always there when you need them. They helped me with two emergency requests for propane this winter.
Quick reliable service !
The people who work for you in Kennebunk
And your drivers in Wells
Exceptional people
We called to order during the recent winter weather. Our power was out and we running on our propane generator. The operator asked if we were on our propane generator and we said we were. She told us they would come as soon as they could but she wasn’t sure when. 2 hours later we had our delivery! Amazing!
Reliable deliveries and friendly employees.
Staff friendly and efficient get your product to you as soon as they possibly can
Prompt delivery
Family has been a customer for over 30 years. Always great service for furnace and delivery of oil and LP for generator. Local Kennebunk office staff is responsive and customer focused.
Sometimes the most wonderful things can happen when you least expect it. I had turned my computer on earlier today and among some of the emails, I received one from Downeast Energy asking if I could give feedback regarding their services and products. First, let me expound on the fact that we have been with this company for many years. We never wanted to look elsewhere since we were always so satisfied with the integrity and loyalty of this company. Then recently, this was upended. One morning we thought we could smell gasoline, and my husband grew a little concerned. We thought it best to place a call and have someone come out to ascertain if this was indeed the problem. Much to my husband's chagrin, we happened to get a representative that did not do a stellar job representing the company. She simply would not let my husband speak and was speaking very loudly.........what I might define as borderline crude! This I could not let go just because it was a first. We had always dealt with the nicest people at Downeast. I called and expressed how I was upset with this representative's tone. The woman that answered said she would pass this on to a supervisor, and I could expect a call that very day.
And that is when my sheer disappointment set in! I never got this call! So today I reiterated this incident in my feedback. I knew in my heart this would go "nowhere" as many of these feedbacks do not. It is simply following policy and that is all.
Today I received a phone call from Rachel, a representative who works in the Kennebunk office. So gracious and so sincere. She apologized for the incident and went on to say that she was so sorry that had happened. During our discourse, she further added that Downeast was placing $100.00 toward my next monthly budget payments. This I thought was just so rare. This is the Downeast Energy Company that my husband and I have dealt with for so many years. A company that will follow up on a less than positive feedback has to care about all its customers. When I told my husband, he was so pleased! Downeast Energy is given an A+ because any company that chooses to follow up in this manner should be recognized as the very best.
And in Rachel, you have a wonderful team player; that is such a contribution. Thank you Downeast for who you are! Outstanding! Thank you for caring!
Budget plan
Everyone has been friendly and helpful
Fuel deliveries always on schedule,prompt service for any issues.Friendly and informative.
Prepaid program works well
Ordering oil fill up on line is a bonus!
Timely fills of our propane tank & helpful & efficient staff when I call to pay for the deliveries. Keep up the great work!
Communicating with you on our concerns for the last 14 years.
Services and gas good