Customer Testimonials
I was perturbed when my new customer term ended and I found out when I was surprised by the new bill with the steep increase to market rate. I filled out a survey expressing my disappointment. I received a call from Rachel today in response to my earlier survey. Rachel apologized for the lapse in communication and discussed options going forward. She was friendly, helpful and professional. She is reissuing the recent market rate bill to the fixed rate amount which I enrolled in today. I appreciate the personal service and have enjoyed excellent delivery and service from Downeast/Superior. Thank you Rachel - great job turning a customer’s disappointment to satisfaction!
Very prompt when calling for propane
Timely. Reliable service.
Recently required service for seasonal home. Service was scheduled and performed quickly with the service tech providing very thorough service.
I am able to get help when I call, if something is not working.
Your employees are friendly and knowledgeable. My deliveries for oil and propane are always done in time before I run out. Any work done on my furnace is clean and efficient.
I have been with this oil company since ‘1981’
Starting with Mapes, Downeast Energy and now their new name Superior Propane
You are very timely in your delivery. Prices are fair. Drivers are courteous.
Recent service calls have been excellent. Unfortunately your new call center approach to customer service has been very unsatisfactory. Hard to understand the agent I spoke with. and was unable to get information I needed to get ready for the closing of the sale of our home. Agent did not or would not connect me to a supervisor who probably could have helped me.
I liked the company in the past when it was more personable. So mixed report: A for service call; F for telephone customer service. Too bad. Bigger is certainly not better. Sorry to have to let you know, but cannot recommend your company as a whole any more.
Efficient and reliable.
Excellent service, timely deliveries
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Dependable delivery and pleasant employees and agents.
The installation was quick and they knew what they were doing.
In 30+ years, I have never had an issue with them. The service is good, reliable, and friendly.
The quick response on requests for Propoane delivery. Also the assistance provided in resolving an issue with our stove - thank you.
I like the open communication we can have the answers my questions. I like the automatic oil fill up.
Very professional and willing to negotiate prices based on customer circumstances and customer loyalty.
Prompt response to service needs
Very helpful on the phone.
Excellent
Only issue new billing system is not easy
Consistency
Customer for 24 almost years
After expressing an issue with your rep Rachel, the issue was resolved so I’m hopeful my delivery service will go smoothly here on out.
I like that I don’t have to worry about scheduling a delivery it’s automatic and I can pay easily online
Reliability
Steve is a great person. There was a slight problem when he delivered last time, but got it figured out. He came back and filled it in just a couple of days.
You deal with low energy users and are a fast service.
Details !!
Dependable
They came out early when we ran out we are on call for deliveries and we ran out they were there within two hours Thank you
Always friendly, courteous, polite, patient, and professional