Customer Testimonials
Very through, helpful and great service
Kim was great at staying in communication with me for when my windshield arrived and I could make an appointment. The whole process was straight forward and everyone was very kind! It was lovely chatting with Kim once I dropped off my car for the appointment :)
They were so nice and so friendly and my car looks so new thank you
Great service, especially Tamara 😀
Great communication, good sized, clean and well maintained courtesy vehicles, fast service! Thank you
The repair worked and the front desk person was great
I like their flexibility and understanding
Easy to access, good communication, good service, beautiful repair job
Kirmac communicated exceptionally with me in all areas. The repair in my car was very, very speedy and efficient. Good result .the staff were all very very great in customer service
The service provided by Kirmac was excellent. It took a lot longer than expected due to some stalling and interference by ICBC but I was provided with a courtesy car for those several weeks.
Jason (estimator) was very thorough and courteous when he reviewed all the repairs with me when I picked up my vehicle.
The front desk receptionist was so kind and fun. I felt bad about my car and she made me feel at ease. The repair looks flawless.
Professional, patient, compassion,polite and very respectful. Every one makes me feel so welcome. Easy parking and friendly environment all around.
The communication from start to finish was exceptional, helpful and comforting.
The service was arranged quickly and I felt like all I had to do was bring in the car. It was all handled so smoothly, start to finish.
Friendly customer experience, Mark is very helpful. My two topics for feedback is that calibration for windshields occurs offsite to a very distant separate business which costs the car owner time and money in fuel (a quarter tank of fuel) and unknown drivers to deliver car to and from. Understandably, some vehicles are more sophisticated but given that Kirmac is in North Van, this should be something they invest in, if possible as many local customers likely have these more modern cars. Maybe I should be going to Mercedes and BMW dealer ? Not sure. Otherwise, I am very happy with the service. Finally, I would mention that there is a liquid / fluid that flows down the windshield inside the windshield and doesn’t look good (must be cleaned). Happened on both cars I had windshields changed on. It’s important to let the customer know. Otherwise, friendly staff and easy to do business with. Last point, exiting the venue is very dangerous as cars parked too close to edge of curb on street (illegal) block visibility to road and oncoming cars at 60km hr can easily hit me upon exit. Call me if you want more info. Happy to share. I did mention to a manager at office.
Friendly, great communication, everything was so easeful and hassle-free
Madeline was wonderful, friendly and caring!!
EWell received promptly on the initial assessment. Kept updated and work done expertly.
Incredibly fast and very good communication.
Kept me informed of the work being done. Great service my car looked great when I picked it up.
Great Customer Service. Fast and caring
Quick service and well communication
Kim was great! Super nice and helpful.
Really quick and seamless process, put into a rental car quick and service was great!
Helpful and friendly reception
Great team Great service
Very friendly and made things very easy. Donna and Will are amazing.
Fast !! Easy !! Had a courtesy vehicle and my vehicle was done way faster than expected
Customer service representative very thorough and helpful. Excelled at customer service and friendly communication.
Very professional and exceeded expectations.
I had my broken car window replaced at Kirmac, and the service was excellent. The team was professional, quick, and did a great job with the repair. They even cleaned and washed my car, which was a really nice touch.
I'm very satisfied with the quality of the work and the overall experience.
Thank you