The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7919 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 9, 2023 — Rated 9 out of 10 by E.G. The Grad Team
What do you like about our products and services?

It is easy to access.

Report a concern   June 9, 2023 — Rated 0 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of my pictures were terrible. The gloss on them is not what I was expecting. I thought I paid more for better quality pictures but what I got looks like it was printed on a cheap printer. I was very disappointed when I received them. I don't know what you can do to make it better except print them a different way.

Report a concern   June 9, 2023 — Rated 8 out of 10 by B.J. The Grad Team
What could we do to improve?

Lower your prices.

Report a concern   June 8, 2023 — Rated 9 out of 10 by J.M. The Grad Team
What do you like about our products and services?

They were ok. The delivery was left outside and my pictures are warped from being wet.

Report a concern   June 8, 2023 — Rated 0 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Graduation picture was blurred

Report a concern   June 8, 2023 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Pictures were perfect.

Report a concern   June 8, 2023 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Took very nice pictures.

Report a concern   June 8, 2023 — Rated 10 out of 10 by G.H. The Grad Team
What do you like about our products and services?

Excellent customer service!

Report a concern   June 8, 2023 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

I was very pleased with the pictures. They were very professional.

Report a concern   June 8, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Variety, great quality

Report a concern   June 8, 2023 — Rated 10 out of 10 by K.G. The Grad Team
What do you like about our products and services?

Fast delivery and easy to choose pictures

Report a concern   June 8, 2023 — Rated 6 out of 10 by P.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were overly expensive, and one of the pictures sent was a mix up between another picture that should been included. I also did not receive the tassel that should have came with the plaque. I sent an email and still awaiting a response. The pictures however did turn out to be nice!

Report a concern   June 8, 2023 — Rated 10 out of 10 by L.K. The Grad Team
What do you like about our products and services?

Easy ordering, prompt service!

Report a concern   June 8, 2023 — Rated 0 out of 10 by L.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The grad picture was blurry and printed poorly.

Report a concern   June 8, 2023 — Rated 8 out of 10 by D.O. The Grad Team
What could we do to improve?

Greater availability of packages for prints. Being able to pick more poses for a package than 2 or 3.

Report a concern   June 8, 2023 — Rated 10 out of 10 by R.W. The Grad Team
What do you like about our products and services?

Good pictures and were delivered fast.

Report a concern   June 8, 2023 — Rated 0 out of 10 by K.I.O. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the photos of my daughter. I made the order and payed on May 21. ORDER ID: VGPhone number removed6. I still waiting for the photos. Email Email address removed

Report a concern   June 8, 2023 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Easy to order and quick downloads

Report a concern   June 8, 2023 — Rated 10 out of 10 by N.S.C. The Grad Team
What do you like about our products and services?

The fast delivery and the communication prompt email.

Report a concern   June 8, 2023 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Clear

Report a concern   June 8, 2023 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Easy to order. Great picture quality

Report a concern   June 8, 2023 — Rated 0 out of 10 by M.K. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive to buy pictures and even the download

Report a concern   June 8, 2023 — Rated 10 out of 10 by K.O. The Grad Team
What do you like about our products and services?

Prompt service; good quality

Report a concern   June 8, 2023 — Rated 0 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the pictures was poor.

Report a concern   June 8, 2023 — Rated 0 out of 10 by E.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures look a bit blurry. Not great quality.

Report a concern   June 8, 2023 — Rated 10 out of 10 by D.L. The Grad Team
What do you like about our products and services?

We love our pictures!

Report a concern   June 8, 2023 — Rated 8 out of 10 by M.B. The Grad Team
What could we do to improve?

the shots could have been better

Report a concern   June 8, 2023 — Rated 7 out of 10 by W.J. The Grad Team
What could we do to improve?

More poses to choose from.

Report a concern   June 8, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Good

Report a concern   June 8, 2023 — Rated 0 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. $100 for 2 digital pictures is ridiculous. It’s stupid. It’s taking advantage of a special moment. You guys are trash for the prices of all your mid level quality products.


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