Customer Testimonials

Reliable and good prices

Responsive customer service

great service

delivery is always done on time

The oil Was delivered early and got the prompt pay discount.

Friendly people and great service, both in the Office on the phone. Great for answering questions and scheduling deliveries plus the truck delivery guys are pleasing to chat with. A smile, hello and have a nice day. The service guys are well trained, know their way around my Rheems boiler furnace. Thank you for keeping my family warm. Sincerely, Name removed

You have always been available when in need, fair and reasonable.

Auto delivery and good customer service

Good service

Certainly not the prices today but you came in the time frame stated, friendly driver. Did have a bit of an issue navigating the new site re ordering but once I said fill it it worked

The Auto delivery is very efficient…any questions I have are always answered in a timely manner

Lowest prices to whom I compared.

Contract lock in price

OIL WAS DELIVERED RIGHT ON TIME. GREAT, BUT HAVE NO BILL TO PAY. IN THE PAST THE DRIVER WOULD LEAVE THE BILL WITH US-HELP! Name removed MERRILL 147 PINNACLE HILL RD. NEW HAMPTON NH. 03256. Phone number removed

Since I've become a customer, day one, your company has been so professional, so courteous. Very responsive to messages. On time deliveries. Just the best company I have ever had the privilege of being a customer of. Thank you so much. I hope the up coming Holidays are happy ones for everyone in your company. Be safe, be healthy.

We like the fact that we were able to lock in a decent price for our oil this year. Also like that they leave the receipt even though I receive an email. Thank you.

The employees are very kind.

Dependable, but your ability to field phone calls needs immediate upgrade. I work as well, and can't sit around waiting for a customer service reo. And calling back, I'm back to my work

People are very friendly and helpful

Good

Reliable delivery of fuel.

Once on auto delivery - never have to think about it.

The only thing I can say about propane is that it Burns well. I'm on a budget And then right there when I need to be topped off. The drivers have gone out of their way to get to the snow to get to me. The drive is a very friendly and informative when you ask them a question.

Reliable. Communication is good. You answer your phone if there’s a problem and flexible if a payments missed etc. Never a problem in 4 years with your equipment and delivery.

Prompt delivery and when you did mess up a few times... you were fair mnded and paid for my technician that I had to call for emergency service...

better communication with a real person would be helpfull

Ease of service and billing/payment

We have run of oil a few times and have been charged to restart the furnace. Once it was our own fault BUT most other times it was because the truck would not come down our driveway unless it was sanded. So..........it takes a bit of time to call the plow truck and have them come and sand the driveway. In the meantime, the driver goes to Burger King or just waits for the plow truck to arrive and do the deed. Sometime it's not a big deal while other times it is !! It depends on if the plow guy is home or able to respond to our call. We used to have Fuller and they never had a problem getting up our driveway. Just saying !!
Elizabeth Greason

Professional friendly courteous

I have had positive interactions with office staff, cleaners and delivery people for years. A "noHeat" response was efficient and helpful. The person on the phone checked back with me to let me know that someone was definitely coming with kerosene and they would make sure the furnace was up and running. He did that and helped me learn that there was a shut off under the thermostat that I never knew was there!!! Knowing that they have a key for the seasonal home is comforting.

Affordability ie budget payment plan, recent service was efficient and very professional. Only negative has been long wait times on hold and music while on hold just not pleasant.