Customer Testimonials

People are very friendly and helpful

Good

Reliable delivery of fuel.

Once on auto delivery - never have to think about it.

The only thing I can say about propane is that it Burns well. I'm on a budget And then right there when I need to be topped off. The drivers have gone out of their way to get to the snow to get to me. The drive is a very friendly and informative when you ask them a question.

Reliable. Communication is good. You answer your phone if there’s a problem and flexible if a payments missed etc. Never a problem in 4 years with your equipment and delivery.

Prompt delivery and when you did mess up a few times... you were fair mnded and paid for my technician that I had to call for emergency service...

better communication with a real person would be helpfull

Ease of service and billing/payment

We have run of oil a few times and have been charged to restart the furnace. Once it was our own fault BUT most other times it was because the truck would not come down our driveway unless it was sanded. So..........it takes a bit of time to call the plow truck and have them come and sand the driveway. In the meantime, the driver goes to Burger King or just waits for the plow truck to arrive and do the deed. Sometime it's not a big deal while other times it is !! It depends on if the plow guy is home or able to respond to our call. We used to have Fuller and they never had a problem getting up our driveway. Just saying !!
Elizabeth Greason

Professional friendly courteous

I have had positive interactions with office staff, cleaners and delivery people for years. A "noHeat" response was efficient and helpful. The person on the phone checked back with me to let me know that someone was definitely coming with kerosene and they would make sure the furnace was up and running. He did that and helped me learn that there was a shut off under the thermostat that I never knew was there!!! Knowing that they have a key for the seasonal home is comforting.

Affordability ie budget payment plan, recent service was efficient and very professional. Only negative has been long wait times on hold and music while on hold just not pleasant.

Quick response, great service.

I have never run out of propane and the easy on line delivery system.

The representatives are professional and courteous. The only suggestion for improvement is that Rymes should text owners when a truck is coming to the house. I have dogs, and a notification ahead of time would be nice, so they don't get hit by a truck.

I have been a customer for many years.
The staff is friendly and knowledgeable about their services.

You’re local and we support local

We are new customers and we missed the delivery and the driver came back later in the day, that is good customer support.

Deliver when you say you will. Information is clear and complete.

Received our propane within a day of our request.

Quick response to our online text.

Life discount to payment within 10 days.

Have always had prompt response to calls until recent request for a fill up. The propane wasn't delivered for over a week and we ran out of propane . My husband had open heart surgery and is on a blood thinner which makes him cold. We needed to have a warm house and it was 52°.

Rymes is always pleasant and available when needed.

You made it easy to order online and the truck delivered in the timeframe mentioned. I would like the option to speak with someone in the winter months to coordinate a delivery date to ensure my driveway is plowed and sanded
Thanks

Fast service, reasonable prices. The website is not particularly intuitive, and the wait time on the phone seems unreasonably long when it is not heating season, over 20 minutes on a warm summer day.

THE PRICE

Very nice

Your team did a great job in digging out my propane tank so they could empty it, replace the fill gauge and refill the propane tank, and light the pilots for my fireplace and water heater. I was told the furnace has an auto pilot which I was not aware of. All in all, job well done, although they needed a part which perhaps they could have done ahead of time but that had no impact on me or them getting the job done...it just took a little longer. Thanks...Name removed Phone number removed

Always very easy to talk to and efficiently and effortlessly take care of fuel needs. Seem to care about customers. Sorry they are selling out.

Very friendly and delivery on time