Customer Testimonials
Your service is great. Your staff & delivery people always curtious. Thank you
Fair prices easy online account management
Rapid delivery
The Delivery was fast , polite and came when they were suppose to.
Your plan to fill my tank without having to call for a refill.
Been with Osterman since 2010, prompt service..good customer service!
Osterman has been very reliable. I've never run out of propane! The few times I called with any kind of questions they were friendly and responsive.
All very dependable!
Since the moment that took us, they have been always professional. They take the time to understand the costumer and make them feel part of the family. They communicate all the things very well and work with you and always give you a great service
Reliable and good service
I like the level of customer service. You return my calls within a few hours, always
Prompt service and pleasant customer support
Courteous personnel.
In spite of my low tank, you always show up in time!!
Very helpful staff.
Good delivery staff
Prompt delivery at a reasonable price
Our service has always been consistent and reliable. Questions are always responded to promptly and professionally and I appreciate the budget billing.
osterman treats its customers w respect and courtesy even when things get a little crazy due to weather and global fuel issues.
I like how deliveries are made and we never run out of heating fuel.
Reliable service!!!
Reliability
Great communication!
Customer service and auto delivery
Good service
We had a family medical emergency and James was very nice and very helpful in delivering our needed propane after our recent big snowstorm
We’ve been a client for several years now. Called 2 days prior to “the big storm “ because we realized we were low on propane. They said they’d do their best to get to us, but no guarantee. They filled our tank before the storm… with a smile!!
When I called for a delivery,, I was told propane tank would be filled within 10 days and the delivery instead occurred within 2, and presumably without any hidden fees. That's wonderful service, which is rare in the US these days. Thank you!
Great online interface to schedule deliveries, check tank level, handle billing and payments, see history of account.
BUT, AND THIS IS A VERY BIG BUT. There is absolutely no way to get a question answered via chat, phone, or email. Or, to discuss possible service issues or to inquire about purchasing additional propane equipment. This is a major oversight and should be corrected. And, after listening to your horrible music on hold over 6 phone calls, at three different Superior Plus phone numbers, for a total of over 3 hours on hold,over 3 days, I can assure you there is a major problem in your customer service phone system. In all that time and after all that effort I was not able to speak to a live person. Not even once.
I would greatly like to hear a response from a representative to the company with how this problem is being addressed.
how quickly they send the requested delivery ticket copy when i call...i don't like the phone wait time