Customer Testimonials
Timely, reliable service and deliveries.
There was a problem with billing and your staff fixed it.
Great company. Good service for all 7 of my properties.
dependable
Delivery person is efficient, friendly and a problem solver.
For us it has been trouble free
Ease and professionalism of service; there are a variety of propane providers in West County and the Pioneer Valley. For the first time I contacted Osterman there were friendly, courteous, full of helpful information, they made it easy to establish an account and have consistently provided great service.
great service
The ease of signing up and getting my tanks switched was great
Customer service and reliability.
Dear Sir/Madam,
I am very happy with the professional and courteous service provided by your staff and especially Ms. Anne Zunich, Office Supervisor, Sunderland, MA and Ms. Lyn Mathieu.
I have the following suggestions,
Your company requests we keep driveways and path to tank clear of snow, but how do we know what day and time (approximate), delivery will be made?
System generates an email and text to your customers, when a ticket is generated at 35% tank level, to show that delivery of LPG is scheduled for (provide day and date, this will be helpful especially for medically vulnerable senior citizens like myself).
Management and customers will find your initiative very commendable and helpful.
Thank you
Dependability
Responsiveness and willingness to help and communicate. With real people
you handle our needs seamlessly
Competitive pricing, timely deliveries, driver always friendly when I occasionally see him.
I was having trouble ordering my delivery on line so I called in and waited quite a while for someone to answer, after telling me her name, she then said I'm sorry for the wait, we've been unusually busy because of the snow storm on Thanksgiving. She then went on to help me get my delivery scheduled and applied the senior discount. The delivery person was polite and efficient.
Dependable.
Nice budget plan and automatic refills when due
Great people to work with
Monitor the gas supply electronically
You delver on time. Thank you
Friendly customer service and reliable.
Auto fill and price
Excellent service! They were very helpful and provided prompt assistance.
Osterman's provides excellent service and is very responsive when you contact them for whatever reason.
Staff on always helpful and friendly.
Easy auto fill program, friendly knowledgeable associates
Rates are good. Helpful and friendly office associates.
On automatic delivery, drivers are respectful and pleasant.
All aspecte