Customer Testimonials
Always professional and empathetic.
Excellent customer service and prompt delivery!
On time. No issues. Safe bet no worries
Good Morning,
Quite truthfully, I have been continually amazed at the level of proficiency and customer service I've been provided. At a time when customer service is little less than a cliche, Osterman has delivered (pardon the pun). Quick pick up on the phone, personable, and sensitive to the needs of their customers.
Can't say enough, except for; please keep up the great work!
PS: Feel free to use my first name only. Thank you.
Customer service is outstanding. Knowledgeable friendly and responsive.
Online platform payments, automatic delivery and great customer service when needed.
Customer service always pleasant.
Reliability
Always tinely
I have been with this company for years. I have never had a problem. They are very easy to work with. I have nothing but positive things to say!
Good service
Good staff
Delivery driver was very polite and courteous!
Can be filled without anyone available. My tank is next to my RV and gets filled all winter long, running heat in it for the winter. Dependable service.
Prompt service and courteous technician
Price is good. Phone contact not so good
Always been easy to work with. Always do what they say they are going to do.
Like the auto-fill service. I do not have to worry about running out of propane. The propane delivery person is professional, friendly and treats our property like it was their own. Extremely satisfied with the service.
promt delivery of product. payment plan
Very easy to use online to pay and order delivery.
Very prompt service
Efficient
Timely service
You are easy to do business with!
Good monitoring of propane needs via electronic device on customers’ tanks.
Good response time to maintenance requests, when needed.
The delivery people have been excellent. Mr. Smith has been outstanding! We still don’t feel that we should have paid an extra $102 usage fee—
ESPECIALLY- because we have been EXTREMELY loyal customers for 20 plus years. That is STILL very disappointing and unsettling to us. Otherwise, we have been quite pleased with Ostermane. We still firmly believe that this situation needs to be addressed and rectified in order to ensure that your faithful patrons remain satisfied customers rather than disgruntled ones.
Like scheduled delivery. Never have to call for it.
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I was a bit concerned since I had called almost 2 weeks ago to get a delivery which I called the number on the Superior website and when I called back the Local Southbridge number I found out whoever I spoke with the first time didn't put in a ticket for delivery just took me off of will call and for automatic. I told this person at that time I was at 18 psi and I was concerned about running out. Thankfully I called back the local Southbridge number twice and I was told it would not get delivered till Thursday today. I was so thankful when the Superior propane truck pulled up on Tuesday. This delivery employee saved Christmas I would have run out the tank had 3.76 left in it. Also the employee I spoke with at the Southbridge office helped too. We would have froze and not had Christmas Din ner if the delivery didn't happen till today. I am forever grateful for the employee s that helped me out.
Your services are excellent. You're here when you say you'll be and you always fix the problem.
Thank you so much.
Seamless automatic delivery, billing and payments.
Always prompt and efficient service!