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Customer Testimonials
Knowledgable staff. Goes above and beyond to assist .
I purchased a multi-year warranty on an ebike that includes free annual tune ups. I scheduled mine to be done while I waited. They took me right away, tuned up my bike, and made it look and feel like new again. Both the mechanic and sales person in the store were terrific.
Purchased a trek in 2023 . Bought lifetime flat tire fix.Had a leak in back tire and slow leak in front just recently.Took it to Pompano location where I purchased it . They replaced both tubes in 20 minutes and away I went .thank you
They Always take great care of me at this shop , Jeremy
Has been a very helpful to all my bike issues.
1st time there, they took good care of me
excellent
Excellent products and a wide variety to choose from.
The team communicated well and had my bike fixed promptly!
i like the treatiment, the costumer services, but everything is good
Very helpful and nice staff. Interesting products, nice supply of Trek branded equipment.
The product is excellent. I been a customer approximately 10 years. I own a TREK bike and love it.
I brought my old bike to be tuned up and it rides much better. They did a good job cleaning and lubricating the chain, adjusted the gears, and replaced the break pads. They were courteous and helpful.
The whole crew at the pompano beach store are very helpful and treat you like family not just a customer or a number. Always very pleasant. Thank you for all your help.
The techs are always very helpful. I appreciate that.
Friendly staff Paola and Jeremy … service was completed when they said it would be and moderate pricing…
Both individuals were very helpful and nice and knowledgeable
They understood my situation and resolved it perfectly, but in a way I didn’t expect.
My experience is that Trek, as a whole, looks to provide their customers with great service, value and guidance for the life of their product.
I had been planning on purchasing an Electra Townie Go! For several months. We were on a trip visiting the southern coasts of Florida and we spotted this Trek shop. We went on July 17th 2025 and were met by Jeremy. I told him what I was looking for and what I had already looked at and researched. He dispelled some statements that others had told me and was extremely knowledgeable about the bikes. I test drove the Townie Go! S which I loved more than the 5i that I had been looking at. I felt he answered all questions and didn’t just try to sell me a bike. He also arranged to have the bike shipped to our house in Key West since we were still on our trip and did not have a return date back to the keys. I was thoroughly satisfied with the service at this shop.
Friendly service.
Very helpful staff.
They were very helpful
Great communication, quick service
quick and efficient service
Ron was very helpful, with all of my questions. Jereme also guided me to Ron and it was a group effort.
Great friendly and knowledgeable staff, awesome bikes and gear.
Service and timing
They seemed professional knowledgeable, and very courteous.
They were very reasonably priced.
Amazing services and caring sales team. Namely, Jeremy. He is very very helpful.
Quality products and excellent service. Very good customer service
The service is excellent and customer service is amazing.
I would like to give my thanks to PAOLA and ROM for the great service. There are very professional.
Thank you!
Victor