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Customer Testimonials
Everyone at the store was eager to help in the purchase of my e-bike. In my past experience, bikes shops will provide you with some information but mostly you are on your own while test driving, trying to figure out the functions of the bike as you go, not here! The staff offered to bike with me to show me the route and make sure I was comfortable with the bike. They also encouraged I try different turns and speeds and route to ensure I'm completely comfortable with the bicycle. I would rate this place more than 10 if I could.
Jamie was helpful and friendly and facilitated our getting discontinued E bikes from Aventon. The assembly cost was reasonable, I could’ve easily done this myself but I felt it was worth the additional hundred dollars to make sure that it was set up, right, and the accessories were put on, and to establish a relationship with a bike shop that would have some ownership and making sure we were happy customers. Just by way of comparison, we went to seacoast E bikes in Newington, which is practically walking distance to us and they wanted $250 to assemble each bike. They also wouldn’t order it, we had to go through some gyrations through Aventon itself to get it shipped to them. They were very pleasant there, too, but their stipulations lost them a couple of customers. We have since referred friends with whom we are going to go on a E bike tour to western cycle because we are so pleased. other than one minor glitch - Jamie forgot to mount the front baskets, the bikes were terrific. He will do that anyway. No big deal. I’ll review the E bike somewhere else but the service and set up were excellent and we are thrilled with western cycle.
Fast and fair
Great customer service.
The store is stocked and the staff is pleasant and helpful
Awesome customer service and Jamie built the bike for me.
Huge selection, great service, competitive pricing and friendly knowledgeable staff. That's what it takes to run a great store and that was our experience. From the initial call to Jamie Fisher and the test rides with Tucker Fisher, they did exactly what they said from our first phone call and when we arrived at the store. Drove from Acton MA to Seabrook NH because they stocked both items we wanted to ride and compare. Gave all the pros and cons of various price points and bike vendor options. Bought an Aventon Pace 500.3 E-bike based on those variables.
Excellent experience and highly recommended!
Friendly service, was able to communicate about my online order via email.
Very friendly and willing to help find what you need
Greeting staff very knowledgeable about products and services. Highly recommend western Cycle
The 2 guys working there were very friendly, knowledgeable and gave me their undivided attention. They stayed with me answering all my questions.
It’s your people. They are very knowledgeable, helpful, no pressure. Everyone should learn from your company about customer service.
The Owner is very knowledgeable and just a great guy. Ordered my second E-bike and will continue having them serviced there.Sure you can buy a bike on line and I almost did and glad I didn't. Reason is they will assemble and adjust the bikes functions for safety. They will back it up with the manufacturer's warranty. Enough said check out Western Cycle.
Dean's attention to my wife's bike and willingness to answer my many questions on the bike made me feel good about our decision to buy the bike there last year and for doing business at Western Cycle.
Friendly informative staff! Great Aventon bike!
Friendly and knowledgeable staff that does not try to upsell, but instead let the products speak for themselves.
Friendly and knowledgeable with a great selection of products
Great attention and service!
Bikes are well built and service is outstanding.
Western has the products to meet their customer’s price points. The profession staff are great to work with.
What I liked most was how friendly and helpful Tucker was. So relaxed and no pressure type of guy genuinely interested in being helpful which was obvious. He made me feel very comfortable with my purchase decision and everything he said made perfect sense. I rode the bike the day I purchased it on Saturday and I wrote it today two times. Great recommendation because it's perfect for what I need. Thank you again, Jim Gianino
I ❤️ my Trek E-bike! Your salespeople are super helpful and informative
fair price, excellent service tech
Tucker was great. Helped me lower seat. Answered questions about clip
In shoes and Pedals. Jamie was great in ordering the bike. This is my LBS for a reason!
Friendly and did a great job. I was so hesitant to go there because I did not have a good experience last year but so glad I gave it a second chance. Thanks
The staff was so knowledgeable and helpful. They gave my old bike new life. I would recommend Western Cycle to anyone looking for a new bike or seeking service on an existing one. Thank you!
I had a great experience buying my e-bike from Western.
Western Cycle provides top quality products and service. The staff is very knowledgeable and friendly. It’s always a pleasure doing business with them.
Jaimie and Tucker were very knowledgeable. They explained all the differences between the e-bikes and helped us choose the right one.
They were helpful in picking out a rack , installing it, and loading the bikes.
The staff is so welcoming and friendly! I am so glad I found them!!