Customer Testimonials
Excellent customer service - Marie Mitchell always takes such good care of us and is responsive to any random questions we send her way.
Reasonable rates and delivery speed. It’s been a great experience all around. Thank you!
N//A
You do a great job in a great time.
The driver was very nice.
we ran out and you got there in a timely fashion !!!!
Very good product! Delivery always on time! No worries running out of gas!
We were very pleased with your service, thank you!
Efficient and accurate.
I received my propane delivery 3.5 days after calling! It was in the midst of a compressor going bad on my heat pump and my propane (my aux heat source) under 20%! And the temperature was getting down into the teens at night. So I was in a pickle. Thankfully, the company filled my tank, I bought a new heat pump, and I was good to go! I had heard stories of fuel delivery taking 15 days after the request was made. I'm glad that was not true for me. The delivery driver said that it had just be crazy with delivery requests because of the extremely cold weather that hit our area. Things have since gotten under control. Although I am extremely satisfied, I would like to point out that their website has a phone number for emergency deliveries. When speaking with a representative, she said that they do not provide emergency deliveries. They should take that off of their website.
Good service
We have been happy, overall, with the service and the delivery service and people.
Prompt courteous service
Finally started getting notice for deliveries because we have a security gate. Had notices for the last two deliveries and I’m waiting to see if it keeps up. Otherwise, I have no complaints.
We lost power due to a winter storm and were quite low on propane due to back-up gas heat and generator usage. We called VA propane and they came the same day to fill us up..Even with the winter weather!! We are delighted by the prompt, professional service!!
Very efficient operation.
Punctual respects property
Great customer service.
Fast response
Comes promptly
Prompt and courteous service workers.
quick delivery
Service is very good. Your representative (the driver) was professional and courteous.
Good service, fair price.
Prompt service and courteous serviceman!
The reason for not giving your company a 10-star rating is based on some issues in the recent past. I would like to observe for a while to see that services remain excellent going forward. Kelly (UCT Team) went above and beyond in resolving the issues and deserves company recognition for her attentiveness to detail and her ability to understand and diffuse a problem. Delivery service has been good.
Our Va Propane delivery driver is very conscientious about our (friendly) dog. He is aware of the way our gate works and often comes and goes without us even being aware.
No comments at this time.
When it was quarles only we seem to receive our order a little quicker. I know the month of January was challenging, and I think you were overwhelmed with calls. I do wish the customer group could have been informing us a little better as to when we would receive our order. Originally I was told 7-10 days. As 10 days got closer I called to check the status of the delivery and was told it was in the schedule for the day I called..did not come. I checked closer to the 10th day and told it would be delivered on Saturday....it did not come that day either.
Finally was delivered on the 13th day. We are very happy with your propane and we will try to order before our tank gets to 30 lbs. so it will give you plenty of time before we run out of propane.
My order was delivered timely, which is very important
I was glad that the delivery guy paid attention to where we were located. This has been a problem in the past. The delivery was quicker than expected being in the middle of winter. Pleasant surprise. During delivery the little black handle on the side of my tank top was broke but it's not a major problem.