Customer Testimonials
I really like the delivery guy Chris he was very knowledgeable and polite...he should be commended for his job well done.
Promt
Customer service is excellent
They have excellent customer service . I am extremely pleased with this company !
We have been customers for 25 years. We are signed up for auto delivery and we never had an issue. The propane is delivered, always timely.
Just the fact that we don't have to worry about yet another thing, is priceless.
Nobody likes increasing energy prices but I don't think yours are out of line with the market. I've never had any issue with the quality of your products. My only direct interactions with Superior have been with your delivery people and office staff. In all cases they have been efficient, friendly, safety minded and polite. You have top notch customer-facing employees. A special shout out to your delivery guy Phil. If I had a business I'd hire him away from you.
When I called and told you that I was out of gas you came as soon as possible.
The other day, when I got home, I discovered that we had no propane fuel, both tanks were completely empty despite paying for service that was set to prevent that from happening. When I called, I was informed that a deliver attempt had been made but couldn't be completed due to work being done on my house. BUT, no one had the decency to call and let me know this in order to prevent that reality from happening. Needless to, I was furious! I immediately called Superior and was told that a technician would get back to me withing 90 minutes. Well, not only did the technician come as promised but filled both tanks AND went to the basement to make certain that my automatic hot water heater was back online properly and that ALL gas outlets were working well. He was a delight and went out of his way to be as much of assistance as possible. The next day I got a call from the manager to see all was well. He turned what was an infuriating situation into a positive experience!
Your staff are great and the supplier plus the technician. They were warm and professional. Thanks
Fast response
I am very happy with superior. Appointments are on time, service staff professional and personable, quality in every step.
Quick and efficient
when i call i do get a delivery within 2 days! Good customer service in the Florida office
Professional
Delivery always on time, great service.
ability to speak directly with Gina from the Florida office… she’s the only helpful and knowledgeable person who assists with my propane needs…
All your employees are tops!!
You all are so very nice on the phone and in person!!! Driver always says hi or waves. The other companies I've used in the past would just look at you funny. Thank you for suppling us with propane.
Excellent techs. Very helpful and informative
consistent and reliable delivery, price plan is very reasonable
Quick delivery service
Very prompt reliable service. Excellent administrative staff in the Hudson Valley office!! Thank you!
Reliable
Automatic delivery to refill propane tanks.
Friendly and professional
Accurat in timely manner
I always enjoy their friendly service.
Good service and products.
We are new customers of Superior. Customer service rep David Van Gulick professionally and promptly processed our new account and quickly answered all of our questions, both by phone and email. Since we were a new prospective customer, there was a required inspection of our tank and propane lines. This was professionally performed by your tech rep Charlie, who arrived on time and was also very professional and cordial. The Superior pricing arrangement was very reasonable and affordable. The propane delivery took place less than a week after the tank inspection.We have great confidence in Superior and in its employees and pricing!
Mary Jo is the best, She always answers any questions and resolves issues for me with the billing and even helps when I have an issue with the tanks. She has been so helpful and just an amazing person to work with. Andrew always answers my emails and gets done what I need. It has been a pleasure doing business with you.