Customer Testimonials

The whole experience was great. Alex Lim at Trek Belmont was friendly and helpful and provided some good advice.

Good range and advice

Friendly and knowledgeable service

Awesome, friendly team who deliver customer expectations on time.

99% of the service was perfect, but my gears aren't perfect.
I will return for a small tweak in the tune and I am sure it will be spot on.
Thanks guys/gals.

When I put my bikes in for service, there is always a very quick turnaround. I am always kept informed about the work that needs doing and how much it will cost. The staff are friendly and always helpful. Products are great too!

Trek products are high quality and reliable, in store service is exceptional with friendly knowledgeable staff always on hand.

Good service, love your products, bike arrived 3 months earlier than expected. Item is didn't require was removed and refunded straight away.
The team at Belmont were very helpful.

Straightforward repairs and advice.

Amazing service from staff!

Good customer service.
I’m very happy with Alex Lim.

Friendly, no pressure, helpful.

Very friendly team getting my job done in good time. A good range of bicycles for all.

Always get practical, friendly and timely advice

Friendly staff, full of useful information, very helpful.

Very happy with Jimmy

Trek and Bontrager products are the best

speed and courtesy

Great service, Matt made sure that I was buying the best bike for what i was going to use it for.

Customer service
Stock

Jimmy was the person I dealt with at the store.
He really knows his stuff and was extremley helpfull which is the reason I brought my bike through Trek Belmont.

Super friendly an informative staff. Very welcoming.

Excellent service and good quality products.

Good selection of product and knowledgeable staff.

I first called up spoke with Alex who was very helpful with my query.
I ended up deciding to purchase a bike online to then collect from store…there was an issue with trying to order from the trek website though. The sale price was not showing at checkout. Called back and spoke with Clinton who assisted me with taking a deposit and I paid the rest on collection (at the sale price).
Please be sure to take note that Clinton was an absolute superstar. When I arrived in store I was greeted straight away by him and let him know I was here to pick up my bike. He was friendly, helpful, went through the bike with me, answered any questions I had, explained paperwork etc. nothing was too hard for Clinton. He put the bike in my boot for me. Right from walking in the door to leaving it was 10/10 customer service.
Please pass on my thanks again, Clinton truly made my experience amazing. I haven’t had a bike in over 10 years but will be returning to trek in the future just because of the customer service I got from Clinton

staff friendly and helpful.

Very accomodating and willing to help

Helpful staff

Products are of high quality and the service from the crew were top notch

Ask question to make sure the right product was purchased was very helpful and friendly