Customer Testimonials
dependable
The Watertown office has the best team going. Lynn is wonderful, works with customers to fill their needs. I have been a loyal customer for years, and plan to stay that way!
No thank you. I have a summer home in your region only. I'm buying propane from you and Griffin installed a tank for me.
It has reliable service.
cost,easy to contact, reliable service
Pleasant people to work with
Easy to deal with, flexible, friendly, and always ready to answer any question.
From a phone call to the office secretary to the office billing manager to service technicians to the planning project manager Mike...I have always been treated polite, had information I requested issued within reasonable time frame--ex. same day or even same phone call. They offered options x 3 on furnace replacement with the differences in each, efficiency and savings from old to new. I use on line payment if at home or out of country--I can get payment in or ask for delivery. In emergency, the on call techs are there too and I have used them!This is a for sure my go to company for fuels, new furnaces and services etc.
First of all, the Watertown office staff are beyond amazing! They go out of their way to provide whatever assistance they can in a very personal and professional manner. The delivery staff are also extremely courteous and patient. Our last delivery man was more than willing to take the time to be introduced to our new dog despite how skittish she was acting at the time.
The Superior Web Site / registering for the new portal is BEYOND frustrating. The prompt that instructs the user to call an 855 number provided no assistance at all.
delivery service comes on a schedule .keeps track of my usage to know when to come .inspect lines for leakage . service availability within there company.don't need outside service tech. 24 hour service available .
Competitive prices and outstanding customer service by the Watertown NY office.
Courtesy and prompt response
Great price, easy refill service (I like that I don’t have to monitor it & you just show up). Direct withdrawal is great because it’s one less bill I have to pay online or through the mail. Customer a service reps are outstanding.
never have to worry about anything
dependable
customer focused
responsive
has had good service so far hasnt had any issues
they fill up without the customer having to call them
polite on time and bill efficiently
Dont have to call to get serviced and if we have a problem we call and they come right over and when the price fluctuates they always round down
Scott Edmund like a brother to him always quick to respond to a call great customer service from the manager right down to the ladies in the office
We have recommended two different families and never received anything from it.
Customer service
All I really purchase is propane so it about the cost
The people are always will to kelp and are very kind . Service is great always get deliveries on time . Just great
Deliveries are well done. I am on automatic refill and have never run out. The office in watertown has been very Helpful when I book my propane for the year. I don't shop the price but they always get to what I think a fair number. They also this year worked with me to book heating oil for our cottage garage near our summer home. Name removed
Good customer service
I love that I don’t have to worry about running out of propane. You always make sure there’s propane in the tank and I love the availability of lock in prices!
never have to worry about anything