Customer Testimonials
Calls are answered fully and informatively. Tank ran empty, (again, seems to be yearly) the woman answering the call explained the process of an ON CALL employee being activated to service etc. Gentleman arrived well before estimated arrival : )
He made the SMART decision to bring a tank truck instead of a temporary fix of 24 gallons that would require another employee and vehicle to finish the job another day. Possibly causing angst for the customer. John should be rewarded!
Service is always top shelf.
Communication
Various methods
Text, email and voicemail
Response Time
Set price during winter
Everything
The office staff is always helpful and we appreciate the monitor, it gets filled promptly when needed.
Thank you
Reliable
Very Timely, Very professional. All questions were answered.
The people the quality of service
The propane was delivered automatically so that I didn't have to watch the tank level constantly like I used to do before I replaced the tank with a more modern one. I have a propane fireplace and with this cold weather, I am using it more than usual, so it was a relief not to have to worry about running out.
Customer-focused at a high level with multiple options to manage accounts & services, whether via direct person-to-person phonecall or automated online management.
Friendly and helpful staff.
Quick response for emergency service as well as relatively quick response to routine services as well. Very friendly workers every time as well!
Eastern Propane continues to be courteous AND reliable!
Very helpful and considerate
Always responsive and make sure that our tank is always has propane.
The delivery staff were so nice and professional
Easy access to people who have the answers. Friendly professionals who are happy to help.
Natalie was very helpful in resolving my issues with my previous delivery!! She went above and beyond for my husband and I!
Since becoming a customer due to the fact I moved into a new home and it’s all propane never a propane customer in the past - the company has been very patient and educated me on propane services. My tank was filled recently, I got home late evening and I always take a pic of gauge (inground) tank and when I opened the lid - it smelled like propane. I called and was told what to do. Then a call from service guy and at 10 pm at no charge they came and check my tank and helped me re start my hot water tank and furnace! So professional and dedicated to safety and customer. Very pleased with their service.
I liked the customer service and prompt delivery (did not like the long wait time on the call but it was a minor inconvenience)
Top notch customer service!
Service is great
great customer service. quick propane delivery.
I like that when i call randomly (i don't use lots of oil) you still are there for me, very helpful and get me taken care of with kind, helpful service
Quick delivery told me up to 7 days upon request and showed up next day! Always great service from the office to the delivery driver!
Great customer service to understand my needs
Efficient online portal
Service we have is delivery gas & speakin to a well qualified customer operator All are professional people who know their trade
I really liked how EP solved a misunderstanding problem. They called, and patiently explained how things work. They care about their customers. Thank you, Natalie!
Talked with me about a pricing concern and addressed that concern completely. Natalea in the Oak Ridge, NJ office is a pleasure to deal with!
I like that I had called and explained I ran out of propane and the representative I spoke to(I am sorry I do not remember the name) was great. She managed to schedule a delivery for that same day to me and explained the process. I did not meet with the delivery tech, but I was told he was very knowledgeable and polite. Thank you !
Efficiency