Customer Testimonials
The gentleman who checked everything when I first moved in was very polite and informative about safety, and the deliveries are seamless
I called they showed up!
Guys your very polite and did a good and quick job.
Professional, reliable and respectful of my property
Service guy was very professional
Deliveries are always on time. Repairs are made as soon as possible. This is a very reliable company.
I’ve been a customer for 28 years and can honestly say that I have never had an issue with my service or with the customer service team!!!
I talked to a very helpful employee about needing a top up on my propane used for an emergency generator. Superior tries to wait until tanks are far lower than ours but this nice woman made it happen for us since we’ll be traveling and need to know the generator can keep running in a major power loss. The phone app is also useful to keep track of propane levels and pay invoices.
Very happy with your quick response in getting our account set up and propane to our tanks.
Jennifer one of your employees is what I like along with the product- Subject: Recognition for Exceptional Customer Service
I hope this note finds you well.
I wanted to take a moment to highlight the exceptional service I received from one of your employees, Jennifer, who assisted me during the holiday weekend through after-hours support.
Too often, feedback is driven by dissatisfaction, and we neglect to recognize truly outstanding service. In this case, Jennifer went above and beyond, and I feel compelled to share my appreciation.
Earlier that day, I had spoken to another representative who said they would look into my issue and call back; unfortunately, I did not receive a follow-up. While I understand it was a particularly busy weekend, I decided to call again, and that’s when I had the pleasure of speaking with Jennifer.
From the moment we connected, Jennifer displayed the perfect balance of professionalism, empathy, and genuine care. Her demeanor was calm, patient, and reassuring—exactly what I needed at a time when I was under considerable stress.
She committed to following up with me and not only honored that promise but went a step further—calling multiple times to ensure we connected. Her dedication, follow-through, and customer-first attitude were truly impressive and left a lasting positive impression.
Having managed customer service departments myself, I recognize how rare it is to find someone who embodies such a strong commitment to both the customer and the company. Jennifer is a true asset to your organization, and thanks to her, my view of your company has been elevated permanently. I will gladly recommend your business to others based on this experience.
Please extend my sincere thanks to Jennifer for her outstanding support.
Warm regards,
Todd J. St. John
Sparta, NJ
Phone number removed
Always reliable!!
Driver always closes our backyard gate to keep our pets safe.
Automatic delivery always on time. Office staff very helpful.
I’ve have nothing but positive friendly service..as I just bought a home in Oak Ridge..that is service fully with Propane..
Hopefully the prices stay down..I’ve never had propane heat and cooking until now..
Happy Customer..
easy and prompt delivery
Excellent
You responded to my request promptly and always pleasant to deal with.
I'm VERY happy with the teams I worked with. I messed up & misunderstood the on-boarding process for a new install which was all new to me. My rebuilt home was about to get the final inspection for the C/O at the same time my rental lease was running out. Your teams were able to alter schedules & get my install complete in a rush to meet the C/O inspection.
Thank You!!
I liked the communication and service from the representitve I spoke with as well as the techs that showed up but feel the service/safety fee was a bit high.
Excellent customer service from Beverly.
Dependability. Courteous drivers. Seamless, timely fillups without having to call. Budget plan.
I would like to know about the potential for a pre-buy.
Thank you.
The Eastern Team (scott and scheduling) were super helpful and professional for a new tank installation. Thank-you!
Your Customer Service Team (Natalea) did an excellent job rectifying my concern. It is comforting knowing that Eastern Propane listens. I would recommend your company to anyone.
The propane is very dependable and clean . Service was excellent. Very helpful staff. I had a situation where I ran out of gas on the weekend. The staff made it happen.
Friendly service
Customer service is always willing able and aware.
Good delivery service
They were very easy to work with. They showed up in a timely manner.
Very professional and care about their customers
Great follow up to my last survey and resolved more than all the issues reported. Agent exceeded expectations.