Customer Testimonials
Friendly and helpful staff.
Quick response for emergency service as well as relatively quick response to routine services as well. Very friendly workers every time as well!
Eastern Propane continues to be courteous AND reliable!
Very helpful and considerate
Always responsive and make sure that our tank is always has propane.
The delivery staff were so nice and professional
Easy access to people who have the answers. Friendly professionals who are happy to help.
Natalie was very helpful in resolving my issues with my previous delivery!! She went above and beyond for my husband and I!
Since becoming a customer due to the fact I moved into a new home and it’s all propane never a propane customer in the past - the company has been very patient and educated me on propane services. My tank was filled recently, I got home late evening and I always take a pic of gauge (inground) tank and when I opened the lid - it smelled like propane. I called and was told what to do. Then a call from service guy and at 10 pm at no charge they came and check my tank and helped me re start my hot water tank and furnace! So professional and dedicated to safety and customer. Very pleased with their service.
I liked the customer service and prompt delivery (did not like the long wait time on the call but it was a minor inconvenience)
Top notch customer service!
Service is great
great customer service. quick propane delivery.
I like that when i call randomly (i don't use lots of oil) you still are there for me, very helpful and get me taken care of with kind, helpful service
Quick delivery told me up to 7 days upon request and showed up next day! Always great service from the office to the delivery driver!
Great customer service to understand my needs
Efficient online portal
Service we have is delivery gas & speakin to a well qualified customer operator All are professional people who know their trade
I really liked how EP solved a misunderstanding problem. They called, and patiently explained how things work. They care about their customers. Thank you, Natalie!
Talked with me about a pricing concern and addressed that concern completely. Natalea in the Oak Ridge, NJ office is a pleasure to deal with!
I like that I had called and explained I ran out of propane and the representative I spoke to(I am sorry I do not remember the name) was great. She managed to schedule a delivery for that same day to me and explained the process. I did not meet with the delivery tech, but I was told he was very knowledgeable and polite. Thank you !
Recent technician was very polite, knowledgeable and explained in detail!
Very responsive and dependable
Very friendly and helpful.. fast service and all around very nice in person or phone ..
Your company has great customer service, I have recently had the privilege of speaking with Natalea Hopper and she went way above and beyond for me, I will be recommending your company to co workers, family and friends in the future.
Fast service
Getting propane is very convenient. Everything is tracked by computer so I don't have to worry that I will run out.
timely and precise.
Scott is a great worker and was at the site within days of contacting you.
he got me the permit info and assisted in every way
Reliable service
particularly their ability to fulfill pond-related delivery requests on time.
Customer-focused at a high level with multiple options to manage accounts & services, whether via direct person-to-person phonecall or automated online management.