Customer Testimonials
Great delivery people great billing people thank you for everything
I have been a customer for a very long time! Very happy with the staff that serves Green Pond!
Been with them since 1984. Wouldn't do business with anyone else!
Always managing our propane and live persons available by phone.
Fast service. Friendly receptionist.
you fill my tank on time
Great customer service
Respond quickly to request for delivery, and keep us up to date on bill status, credit status, and tank propane level.
You never let us run out!!!
Quick response thank you
Fast service and very dependable.
Fast, precise, recommended.
dID A GREAT JOB RESOLVING MY PROBLEM
Efficiency
Calls are answered fully and informatively. Tank ran empty, (again, seems to be yearly) the woman answering the call explained the process of an ON CALL employee being activated to service etc. Gentleman arrived well before estimated arrival : )
He made the SMART decision to bring a tank truck instead of a temporary fix of 24 gallons that would require another employee and vehicle to finish the job another day. Possibly causing angst for the customer. John should be rewarded!
Service is always top shelf.
Communication
Various methods
Text, email and voicemail
Response Time
Set price during winter
Everything
The office staff is always helpful and we appreciate the monitor, it gets filled promptly when needed.
Thank you
Reliable
Very Timely, Very professional. All questions were answered.
The people the quality of service
The propane was delivered automatically so that I didn't have to watch the tank level constantly like I used to do before I replaced the tank with a more modern one. I have a propane fireplace and with this cold weather, I am using it more than usual, so it was a relief not to have to worry about running out.
Customer-focused at a high level with multiple options to manage accounts & services, whether via direct person-to-person phonecall or automated online management.
Friendly and helpful staff.
Quick response for emergency service as well as relatively quick response to routine services as well. Very friendly workers every time as well!
Eastern Propane continues to be courteous AND reliable!
Very helpful and considerate
Always responsive and make sure that our tank is always has propane.
The delivery staff were so nice and professional
service/employees always great.