Customer Testimonials
Customer service
I like the new ownership compared to the old
Your promptness.
The delivery man is very professional and just a nice fella. Glad to see him come.
The professionalism
It works.
Excellent customer service !
Exceptional customer service, very pleased with all follow ups and promptness.
Everyone is always friendly, helpful and quick to solve whatever problem I have.
Very Good Service... Keep Fill... and the price is finally at a reasonable rate.
They answered my request immediately. They put me at ease
Nicole and Mike Are Extremely Professional
So far very good customer service.
Not sure since they merged, but eastern was always accurate about keeping our tank filled and bill payment was easy thru their portal.
LOVE your office staff and delivery men!! When I call the office, they listen and work through any problem I may have. The delivery drivers are very personable!
Always prompt and easy to pay.
THE SERVICE HAS BEEN EXCELLENT
I DID recommend your service to a friend. Now that he is set up and a customer, I am waiting for my referral credit.
Name removed
Although I was initially dissatisfied with the random rate changes and haggle, your management offered a good rate and suggested it would remain. Service wise, deliveries and services have been fine.
Your employees are the best. Good service all around.
Great customer service. I’ve always received prompt responses to my inquiries and they helped me set up my new account quickly and seamlessly.
Very courtious,great services,
Great job
Technician was great, on time, took all safety precautions, very neat and left area clean (how he found it). took all safety measures during this (covid 19 pandemic as well). Friendly and knowledgeable. Highly recommend him as well as Eastern Propane. ( this was our yearly service cleaning program)
Driver is always polite, and responsive.
Very consistent and very easy to communicate with and deal with! This is very important to us!!
Thanks
Front office is efficient, quick dispatch of fuel deliveries, drivers are alway courteous
Service is great as always for the past 30 years. Calls are always answered and any issues are promptly resolved. Thank you.
My wife smelled propane when she opened the door to our new, but vacant home. She opened the windows, went outside and called Eastern Propane. They sent over a very nice technician who identified the leak and shut off the gas. Thankfully my husband was able to repair it and called Eastern to test the system and turn it back on. When he and his colleague tested the system they identified two more leaks with my husband present which he repaired as well. One of the Technicians returned the following day, tested the system and turned on the gas. We really are thankful they tirelessly worked to make sure all the leaks were sealed and ensure our safety!
Excellent customer services