Customer Testimonials
Service and polite deliver person
Michael Del Mauro was very responsive to my request and installation of my tank monitor was completed the same day.
Always have propane, and now I like the 12 month budget plan.Always come and mark tank for winter snow fall. They leave receipt with each delivery.
The drivers are so friendly and answer any questions I have.
great customer service, never had an issue
Automatic delivery is a very positive way to keep customers less worried about running out of fuel.
Phoning customer when technician is on their way is very reassuring.
Wait time on local calls to office can be as long as five minutes.
I am happy and satisfied with the service I have been receiving since 2010. I think the Budget Plan is a great choice to pay! It has been working for me very well.
The technician is a nice guy! He is kind and helpful. I also get help from office employees too!
I like the website: user friendly, easy to navigate and I can make my monthly payments.
Extremely friendly service techs and delivery drivers.
Professional
can speak to a real live person by phoning and the person is super helpful. the website is easy to read, understand and use.
The people who work for Eastern Propane are all very courteous, friendly and professional when I call the office. And so is the guy who delivers my propane. I'm a 31 year customer and have always had good service.
Timely delivery of fuel. No fear of running out.
You treat me like. A human being.
Excellent Service,Competitive Pricing
Very nice and easy to deal with.
Automatic delivery is a terrific service, always timely.
However, the yearly price contract for propane, our favorite feature of Eastern's customer service has been discontinued. A big dissappointment. Why?
Great service for years!
Always reliable and great customer service
Professional
I am upset over the prebuilt service agreement. I was billed and paid for plan c and then paid my prebuilt in full. After I paid everything, I got a phone call saying you are no longer doing plan c, knocked me back to plan a and gave me an $85 credit and was told you are no longer doing service after end of the year. I would have liked to have known about this before I paid. I have been a good customer for many years and don’t understand this lack of communication. Very unhappy.
Carol lecarre
very efficient
Great customer service, my concerns were answered in a very timely manner. Whenever I have a question their response is always prompt. We've been a customer for over 10 years and never had any concerns on getting good service. Thank you Scott for all your help
Very professional, and knowledgeable!
Prompt and reliable
As a senior on fixed income I appreciate the discounted price!
Quick delivery.
Very professional and they say they're coming when they say they're coming. Thank you!
Very professional and get friendly reminders. However, I am very disappointed that Eastern Propane will no longer be doing service on my equipment. I believe that is not a good business move.
Very good service. Came and delivered the gas quickly with no wait time at all.
Eastern Propane has always been here when they say they will be and the people I've dealt with over the phone have been very helpful.