Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 28, 2019 — Rated 10 out of 10 by Jennifer Malloy Zerorez Tri-Cities
What do you like about our products and services?

Our dog was skunked, and Zerorez helped take care our smelly house. Thank you!

Report a concern   April 27, 2019 — Rated 10 out of 10 by A.K. Zerorez Tri-Cities
What do you like about our products and services?

Speedy and efficient, friendly technician

Report a concern   April 26, 2019 — Rated 10 out of 10 by K.A. Zerorez Tri-Cities
What do you like about our products and services?

Good customer service!

Report a concern   April 25, 2019 — Rated 9 out of 10 by Jason Lee Zerorez Tri-Cities
What do you like about our products and services?

Jamey is an excellent tech and extremely professional. I am not the easiest of people to please and he not only was extremely professional but remained calm at all times and did a great job

Report a concern   April 25, 2019 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

I like the lack of chemicals used and therefore there was no chemical residue or smell. My family has severe allergies and they had no reaction to the cleaning. Also your representative was friendly and courteous and honest and helpful and let me know upfront the process and the costs involved. And as for the carpets they are now very clean and smell good. Thank you very much for all the hard work it took and for the quality of the end result.

Report a concern   April 25, 2019 — Rated 9 out of 10 by M.T. Zerorez Tri-Cities
What do you like about our products and services?

Fast dry time and protectant spray

Report a concern   April 24, 2019 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Love the clean results and the lack of odor

Also very nice and informative representative

Report a concern   April 24, 2019 — Rated 10 out of 10 by Jeannette Vallejos Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. Great cleaning job. Thorough

Report a concern   April 24, 2019 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

The service tech was very friendly and knowledgable. When he wasn't sure he checked with the office. The rugs look great.
Thanks!

Report a concern   April 23, 2019 — Rated 10 out of 10 by Kimberly Boshers Zerorez Tri-Cities
What do you like about our products and services?

It was really easy to order and a technician was scheduled for the day after I called! Ben is a credit to Zerorez! He's a great worker and explained the different options well. We hope to schedule him again for some other areas of the house.

Report a concern   April 23, 2019 — Rated 10 out of 10 by A.R. Zerorez Tri-Cities
What do you like about our products and services?

Our tech Michael did an awesome job on our carpets and couches. My rv smelled amazing. Micheal was great with working around my daughter and our pets.

Report a concern   April 23, 2019 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Natural not chemicals

Report a concern   April 23, 2019 — Rated 10 out of 10 by Brian Watts Zerorez Tri-Cities
What do you like about our products and services?

Michael was amazing you need 3 more of him he was very personal and professional I have given his name to multiple people already..

Report a concern   April 22, 2019 — Rated 10 out of 10 by Patrick McBurney Zerorez Tri-Cities
What do you like about our products and services?

I am happy with the ease of making a appointment, the pre-appointment confirmation, and the promptness of your technician's arrival. My tech was Devon. He did a very thorough job and paid a lot of attention to detail. Once the house is sold and I obtain another, I would definitely request that he be the one who takes care of me. Such a delightful young man.

Report a concern   April 22, 2019 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

The tech was awesome and the service was excellent as well as the result of the cleaning of carpet. Very satisfied.

Thanks

Report a concern   April 21, 2019 — Rated 10 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

It was easy and quick. Very professional. Love how the carpets look and smells.

Report a concern   April 21, 2019 — Rated 10 out of 10 by Bruce Pook Zerorez Tri-Cities
What do you like about our products and services?

That was the best service I have ever had. I will definitely use your again and recommend you. I also manage 12 tire stores in Washington and will use you for them.

Report a concern   April 21, 2019 — Rated 10 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

Customer service was very good

Report a concern   April 20, 2019 — Rated 10 out of 10 by Dena Conklin Zerorez Tri-Cities
What do you like about our products and services?

I was very impressed by Devin. He was extremely nice and professional. I was also very pleased with the job he did. He was able to get the spots out and the hardwood floor looked better than it has since I lived in the home. I’m very thankful it turned out so well as the house went on the market that Friday. Please give him kudos.

Report a concern   April 20, 2019 — Rated 10 out of 10 by Sylvia Hamilton Zerorez Tri-Cities
What do you like about our products and services?

They are fast and efficient. Looks great and smells great! I will definitely continue using them. It is also hard for me to schedule anything in my home with having a daylight sleeper in the house and they were very accommodating and it was very much appreciated! Thank you!!!

Report a concern   April 19, 2019 — Rated 5 out of 10 by S.Q. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

carpet still has an odor even after additional carpet applications were purchased. not too content with the odor completely understand the possibilities of the outcome however I expected a bit more in regards to the pricing and quality as mentioned on advertisement. Not to say the technician did not do a good job, they did! I just expected more out of the product and cleaning. unfortunately to me i cant say that I received in return what i paid for, considering my home has strong odor.

Report a concern   April 19, 2019 — Rated 10 out of 10 by Michael Armstrong Zerorez Tri-Cities
What do you like about our products and services?

Mathew did great work and was thorough. The rug is 22 years old and he made it look good again. He was very upfront about what would & wouldn’t come out.

Report a concern   April 19, 2019 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and a job well done

Report a concern   April 19, 2019 — Rated 10 out of 10 by C.N. Zerorez Tri-Cities
What do you like about our products and services?

Nice guy

Report a concern   April 19, 2019 — Rated 0 out of 10 by T.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I paid $110 plus $25 pet spray. For my couch, only 3 cushions to get cleaned because the rest of the couch is leather. And 1 large cushion still has a slight smell. I texted the number that was communicating with me and of course no response.

Report a concern   April 18, 2019 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

Very likely.

Report a concern   April 17, 2019 — Rated 10 out of 10 by W.C. Zerorez Tri-Cities
What do you like about our products and services?

They always do a great job. The technicians thoroughly explain the process. My carpets always looks very clean

Report a concern   April 16, 2019 — Rated 10 out of 10 by Sandra and Mike Brooks Zerorez Tri-Cities
What do you like about our products and services?

Fernando explained the process completely. He was very friendly and we are very pleased with the results. We will use you again and recommend you to our friends.

Report a concern   April 16, 2019 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Great service technician and great deal!

Report a concern   April 16, 2019 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule, always on time, very knowledgeable and efficient!


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