- Phone: 509-582-9000
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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Speedy and efficient, friendly technician
Good customer service!
Jamey is an excellent tech and extremely professional. I am not the easiest of people to please and he not only was extremely professional but remained calm at all times and did a great job
I like the lack of chemicals used and therefore there was no chemical residue or smell. My family has severe allergies and they had no reaction to the cleaning. Also your representative was friendly and courteous and honest and helpful and let me know upfront the process and the costs involved. And as for the carpets they are now very clean and smell good. Thank you very much for all the hard work it took and for the quality of the end result.
Fast dry time and protectant spray
Love the clean results and the lack of odor
Also very nice and informative representative
Great customer service. Great cleaning job. Thorough
The service tech was very friendly and knowledgable. When he wasn't sure he checked with the office. The rugs look great.
Thanks!
It was really easy to order and a technician was scheduled for the day after I called! Ben is a credit to Zerorez! He's a great worker and explained the different options well. We hope to schedule him again for some other areas of the house.
Our tech Michael did an awesome job on our carpets and couches. My rv smelled amazing. Micheal was great with working around my daughter and our pets.
Natural not chemicals
Michael was amazing you need 3 more of him he was very personal and professional I have given his name to multiple people already..
I am happy with the ease of making a appointment, the pre-appointment confirmation, and the promptness of your technician's arrival. My tech was Devon. He did a very thorough job and paid a lot of attention to detail. Once the house is sold and I obtain another, I would definitely request that he be the one who takes care of me. Such a delightful young man.
The tech was awesome and the service was excellent as well as the result of the cleaning of carpet. Very satisfied.
Thanks
It was easy and quick. Very professional. Love how the carpets look and smells.
That was the best service I have ever had. I will definitely use your again and recommend you. I also manage 12 tire stores in Washington and will use you for them.
Customer service was very good
I was very impressed by Devin. He was extremely nice and professional. I was also very pleased with the job he did. He was able to get the spots out and the hardwood floor looked better than it has since I lived in the home. I’m very thankful it turned out so well as the house went on the market that Friday. Please give him kudos.
They are fast and efficient. Looks great and smells great! I will definitely continue using them. It is also hard for me to schedule anything in my home with having a daylight sleeper in the house and they were very accommodating and it was very much appreciated! Thank you!!!
carpet still has an odor even after additional carpet applications were purchased. not too content with the odor completely understand the possibilities of the outcome however I expected a bit more in regards to the pricing and quality as mentioned on advertisement. Not to say the technician did not do a good job, they did! I just expected more out of the product and cleaning. unfortunately to me i cant say that I received in return what i paid for, considering my home has strong odor.
Mathew did great work and was thorough. The rug is 22 years old and he made it look good again. He was very upfront about what would & wouldn’t come out.
Great customer service and a job well done
Nice guy
I paid $110 plus $25 pet spray. For my couch, only 3 cushions to get cleaned because the rest of the couch is leather. And 1 large cushion still has a slight smell. I texted the number that was communicating with me and of course no response.
Very likely.
They always do a great job. The technicians thoroughly explain the process. My carpets always looks very clean
Fernando explained the process completely. He was very friendly and we are very pleased with the results. We will use you again and recommend you to our friends.
Great service technician and great deal!
Easy to schedule, always on time, very knowledgeable and efficient!

Our dog was skunked, and Zerorez helped take care our smelly house. Thank you!