Customer Testimonials
Experienced advice
Quality product and friendly knowledgeable staff.
Friendly team, patient and udnerstanding and great service.
Customer service is excellent and we had so much help from Les. He was great in helping us pick out the best bikes, helmets, and accessories for our goals.
100% would recommend.
Love my Trek bike
Went into Bennetts Green store service was friendly and helpful.
Good friendly service Great bikes
Extremely knowledgeable and helpful staff. Good product range and quality.
Friendly knowledgeable service
Quality technical and customer service
The employee went above and beyond to help myself come out with the bikes I wanted for the best deal possible in the quickest time frame possible. Amazing customer service!
Great customer service
Fast
I’m not up to speed with current bike brands, manufacturing processes, parts, equipment, value for money etc etc, so can’t provide any useful feedback in that regard. However, the customer service was way above expectations and enjoyed the entire purchase process. No sale pressure, just options and a deal (which extended to accessories as well). From a potential purchasers perspective, the approach increases buyers confidence in how any potential issues or warranty claims will be dealt with in the future (touch wood) and helps seal the deal. Can’t speak highly enough of both Ken and Les. Certainly displaying the Trek values in the way they go about their work. Thanks gents.
Great team, friendly, knowledgable, and passionate about bikes and riding.
Work quoted for mods and service to bike were accurate and delivered on time as promised.
Scored a good price on some run out accessories and a helmet.
Have bought all the families bikes from the team at Trek Bennetts Green and when I need my own upgrade or N+1 bike, will have a good look at the Trek range.
Excellent customer service very knowledgeable good selection of bikes
Cost a bit high .But service very good.
Excellent service. Very friendly & helpful staff members
What’s not to like . Quality bikes and great customer service . 10/10.
Friendship and helpful with request by all staff
Tremendous, I think I'll be coming back every weekend
Quality products and the service was amAzing
I have a Trek road bikes over the years and currently a RSL Domane , and might be looking to get a mtb ebike in the future.
Friendly and knowledgeable staff
I am happy with the products but I am more impressed with the service from the team at Bennets Green, Ken, Jason and the team are awesome.
The brand speaks for itself, quality and functionality. The service at my local trek centre is great, very friendly and helpful staff!
Staff were approachable and friendly. Specifically, the three guys I spoke to were all casual enough to have a chat and a bit of a laugh and discuss adventures/ideas etc.
The greatest customer service is always a staff member who can flex between each customer. Some people may want a more serious approach, others more friendly, some fast or some casual. I believe the three guys I spoke to on Sunday at Trek Bennets Green showed exactly that. Top lads, cheers.
Very personable service with attention to detail
Always great customer service at Bennetts Green Trek.
What a team of legends!
This was a return service on a strange fault. The mechanic was on to it quickly and got the bike back on the road fast! An unusual issue needed an unusual fix and Trek were right on top of it .