- Phone: 630.324.8400
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based on 652 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I don't see too much of involvement fixing mistakes such listing is attached condo property listed as detached single property,and when reporting to you, nothing changes for months.
Response to questions
Quick response to questions.
Great programs and education offerings
Your much friendlier then my last board! Any time I've called about anything , everyone I've talked to was very helpful.
People are more than efficient - services are more than needed.
Quick, friendly service and answers to questions.
You've always had answers to my questions.
They always help me when I need help right away.
I can appreciate that there is always someone to help me when I needsomething or have questions. The staff is always looking out for my best interest and is very prompt in doing so.
Good service
Advice
Course selection should include ways to manage and grow business. You have a high level of people who become realtors that have limited business development experience
I like that services are offered online such as dues paying. On the OTHER HAND, our Board should have never merged with another Board (CAR) before hammering out differences in policies. Every week, I get approximately 30 requests from agents who are too cheap to buy a Sentri card who think I am going to drop what I'm doing to provide access to properties. They threaten Code of Ethics complaints against me & fall back on my ethical obligation to provide access. However, if I were to accommodate every request I would dedicate approximately 30 hours of my 40 hour work week (allow 1 hour per appt, travel to & from property then wait for buyers to arrive & showing to occur to lock up). I would also spend about 30 gallons of gas (city driving 15 miles per gallon so 1 gallon per appointment) - or about $100 per week on gas & 30 work hours. Annually that would be over $5000 and over 1,000 work hours. You absolutely MUST require CAR agents to obtain a Sentri card OR ELSE send out a clear directive that if they CHOOSE not to obtain a card for a Board approved tool such as a Sentri box that it is not acceptable to harass listing agents or threaten action. You can't have a policy in place that -- if enforced upon me -- could literally put me out of business.
Resources are great and customer service is great.
Very friendly and helpful staff. Applying was a breeze and I was treated very well by the employees. Mainstreet offers numerous resources that are helpful to Realtors and that is a great benefit!
People are knowledgeable
Incoming President illustrates a sense of humor combined with experience that enables the teaching of Real Estate and sharing of knowledge in a memorable manner. She also inspires with reason to pursue use of the resources and tools Mainstreet offers. Superior offering of services and support makes my role easier.
Love nainstreet. Not sure why you were able to merge with northwest. Prior to the merger, you offered "incentives" on moving etc. I don't understand how you were able to eliminate a board of choice"....really no choice due to location. It just seemed anti trust.
Lower membership cost
The site was down for hours today. Also, listen to your v/m message referencing the office hours for "Memorial Day"??
Friendly and courteous. Really took time to help me.
Professionalism, Ease of contacting and quick response, Industry information and education
up to date information and classes
I hate calling and always ending up with a voice mail. No one ever seems to answer there phone any more. Call backs don't always come until the next day.
The person helping me was quick and efficient.
Great Services
I always have a good experience with the association services, they are very helpful.
Courteous, friendly and knowledgeable.
The lack of professionalism and accuracy in our listings gets greater each year. Two areas that drive me crazy: 1) agents putting in square footage of lot sizes and inaccurate tax amounts. Here is my proposal: Any parcel that is platted by the Sidwell company ...that YOU provide for us, should be inserted in the dimensions...no square footages and 2) within 30 days of the new full tax bill amounts being posted by the various counties, the agent must change the figures to the accurate amount and tax year along with the proper exemptions. You currently wait approximately 1 year before you tell the agents to update the taxes...this is not right nor professional. Name removed