based on 21437 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Support and education. Involvement opportunities.
very easy to use and vast offering of continuing ed
Latrice is very very helpful and nice!
Mainstreet Organization of REALT0RS Iis very focused on meeting the needs of todays Realtors to better serve the public.
Everyone there is just so helpful. Thank you. I'm very lucky to have Mainstreet as my Association.
Training and ability to answer questions regarding contracts.
I have the chance to get training. Mainstreet has many opportunities to learn.
Always get an answer right away, very approachable people, top notch services.
I took classes with Carrie Bey Little and Lynn Madison and they were both great at explaining the materials and giving different examples of real life instances that we may run into as new realtors. They were friendly and very approachable, I felt like I had known them for years.
Prompt answers to my questions. Topical programs at the board offices
Prompt response to questions.
Friendly people
Prompt, professional, friendly service.
Always ready to help with information in a friendly and knowledgeable manner.
I dont like the fact that you continue to include voluntary fees into the invoice and I have to manuever my way around to remove them. very deceptive. !
Vast amount of professional resources to help me succeed
When I call I generally talk to a live person! Also, the last time I called about classes I felt like the person was very helpful, that was not always the case in the past.
Twice I attempted to enter Membership info online and tried the live help, which told me to call Membership, got voicemail when I called two staffers in that department, then emailed it to Pat O'Brien as a Word attachment, who responded by emailing me a blank form to fill out.
Frustrated with trying to get help online and over the phone, I drove 20 miles to the office and manually filled out the forms and turned them in with my payment, then waited for Ron to come downstairs. Interested in building a database of Mainstreet Members, I had informed Ron of my interest, and he told me that a hard copy could be printed out, or I could order an Excel spreadsheet for $50 more. The first option is incredibly labor-intensive and free, while the latter would take a minute or so to send as an e-mail attachment and we're charging Members $50 for one of the assumed best benefits of Membership: Networking.
Undeterred, I opened Ron's email, which contained a link to the login page and no instructions. When I replied, asking what to do and where to go, the response I received was, "It's on the page I sent you". I've left a message for Ron via email and voicemail and am waiting for a call back.
I am absolutely astounded that we treat our internal customers in this manner.
The Education Dept and their variety of CE classes is tops. Your staff is very gracious and ready to assist in any way they can. Keep up the great work.
You are responsive
CONSISTENT SERVICE.
Make sure we all have the correct information in the system so an update request yearly.
Very supportive and do a good job of communicating
I left a message last week and no one has called me back. I just called again and left another message. I hope I get a return phone call and answer to my question.
You are professional and knowledgeable. You have been helpful with any questions I have.
Smooth, always full of information and up to date
I needed some personal attention this morning with paying my dues and had to speak to accounting. She was quite helpful. Nice to know I can speak to a human being and not a maching.
Quick efficient accurate service.
Professionalism,Programs,Posture
Love the prompt response always