based on 21437 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mainstreet Organization of Realtors is improving and getting better every year.
Everything is very organized
All's well
Ask more questions on a more frequent basis of all members to get a TRUE understanding of how members feel about your service.
Great information easily available.
the classes
It is very user friendly. This was the first time I have used (paid my annual dues online - typically I submit a check) and viewed the web site i.e. CE requirements, previous invoices. Good job. Very helpful.
Easy to pay. Great service
Fees should be spread out throughout the year. $535 right before christmas is not a good idea. Quarterly or semi annual should be done instead because thats alot of money right before the biggest holiday of the year.
Lower costs. Too many dues with no benefits
I like website with lots of free Web training especially useful for a new agent. Also classes well organized and very informative.
Thank you
Getting information is difficult because there is so much information all at once. The website has too much stuff, headings are repeated in different places. When I call with a question I get put on hold or told to call another number. When I go to an office for training we get moved from one room to another because something doesn't work. Everyone seems stressed and super busy all the time. Feels unprepared and disorganized. Make it simple. Write down what you are and what you do with only one link for each item. Have a one page of the same info you can hand out. Make it easy to see a priority.
Require for listing agents to include subdivision names and if rentals are allowed. Require agents to put school names and not just the district numbers. Also require SF. It is time they do so work.
There was more activity in the northern suburbs before we did all the merging. I do like the Libertyville location holding some events and classes up this way. Please do more of that. I really liked the summer open houses in Arlington Heights and now that has changed also.
Quick responses to questions
Easy access to staff to take care of issues or answer any questions. offering all types of classes
Classes
I really like their professionalism and knowledge and patience. Thank you.
Easier access to completed training information. Perhaps a YTD listing that automatically appears in a box at sign-on.
Clearer language on what fees are voluntary and mandatory
You offer many different training programs on so many topics to help agents grow their business. Your help desk staff is always very helpful when you call in with questions.
All the personnel are well trained, patient, helpful, and readily available when needed.
The attention to detail that every employee gives to their job
Someone always gets back to me and solves my problem.
I really don't use the services very often but mostly it has to do with the Sentrilock services and issues. Many times I find it difficult to reach anyone in this department. The phones go to voice mail and sometimes I do not get a call back for days.
prompt attention
a little quicker realist website
Very easy to use :)
Seems like high fees, otherwise i always had great service
1) When I call I get answers.
2) I get informed by way of Emails to gain more knowledge in Real Estate.