Guest Testimonials

Ease of scheduling
Great service by shuttle drivers

Convenient.

Convenience is key. Love the free water bottle when we are leaving. Really comes in clutch, especially during the summer months.

My favorite driver is Collin. He is kind and efficient. Please hug his neck for me, and hire more folks like Collin!

The service is reliable. The pricing seems to move up and down so I sometimes look at other providers but most often I use Parking Spot.

Safe, reliable and very nice employees.

Ease of use

Easy to schedule, use and great service!

Frequency of buses from the airport

It was easy to book the reservation! I appreciated the perks and ease of being picked up quickly and then to airport! It was very quick pick up on our return home. Signage made it easy to manage getting to our parking spot and back out! One of my passengers plans to use you as a result of this experience! 👍🏻

Convenient

I’ve been using The Parking Spot for years, and this was by far the best shuttle experience I’ve had. Our driver was incredibly friendly, welcoming, and genuinely enjoyed talking with passengers. She went above and beyond by telling us about a free car wash available with our stay and even pointed us to the cheapest nearby gas station before returning our rental car. That level of customer service really stood out and made a great impression.

The only downside is the shuttle buses themselves. The suspension is so rough that it feels like your brain is rattling around on every bump. The drivers are great, but the buses could definitely use some maintenance or upgrades. Fix the buses, and this would easily be a five-star experience!

Location

Fast, easy enter and exit with mobile app! Ms. Eunice is the most amazing shuttle driver on the planet!

It's close to the airport. You offer a Military discount, and I feel safe leaving my vehicle there. Also, the vans run on good schedules.

It was nice and easy. Friendly staff, easy to use. I'll use it the next time I fly.

Always great service !

because it's a super fast service and the staff is very friendly

Friendly and fast service

Very easy to set up ! Pick you up right at your car and drop you off the same way . The price is very reasonable as well

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Convenient
Covered

I like how easy it is to book a spot at the Parking Spot North. As soon as we pulled in and parked, the shuttle was there to pick us up. The driver handled our luggage completely which I appreciated. We got a card with our parking location indicated on it. The driver was waiting for us in the shuttle when we left baggage claim upon our return to BWI. The driver was very pleasant and helpful.

Easy in/out to Lambert.

This is easy with the mobile app. Reserve, scan in, the shuttle is quick and on my return the shuttle is quickly a nd easily available and scan out. Quick and efficient!

Generally great customer service from beginning to pickup, and return pickup to exist. I feel safe and secure.

Very easy to park and a van was there to pick me up. Very helpful with luggage. Return for me was a little different because I was dropped off near the entrance as my traveling buddies turned in the rental car. I was able to get my car and leave. However, no bottle of water was given to me as I left the entrance.

Quick and easy

While it does take an additional step to call for your shuttle, we feel your staff is always prompt to get to the pick up.

Last trip however, while there were three shuttles in the lot, it took 20 minutes to pick us up from covered parking to get us to the airport. It was frustrating to see the shuttles responding to all the new cars pulling in to exterior parking while we had to wait. One shuttle after another filled up and drove on. I give you a 9 to recommend, but this last trip from the parking to the airport was frustrating.

Pickup at car, assistance with luggage.

You are quick and easy and my car is always waiting for Mr from valet