Customer Testimonials
Prompt service! Really appreciated the technician coming asap.
Professional
Abraham
Steven was knowledgeable and thorough. Will definitively recommend
It works
The technician is very polite and courteous.
The exterminator is very professional and thorough
All specialized support for this house is provided by Terminix NE Columbia Office on Rabon Rd. Crawl space was encapsulated several years ago with a Dehumidifier by TERMINIX personnel. Some personnel from this office and other offices participated. Visit by Josh Weeks, a Supervisor, came on July 1, 2026 to change batteries in the humidistat and filter on the dehumidifier. This visit was initially coordinated by Lisa Weiland and Alyssa, fantastic Customer Care Specialists. Josh called to verify the time and access availability. He arrived on time and explained exactly what he was going to accomplish and the process. He was very knowledgeable, professional and courteous. He also serviced the remote display in the house providing hygrometer and temperature data. Josh also took photographs of the dehumidifier and ancillary equipment to better explain what he accomplished. Two contractors have contacted me about my satisfaction with Terminix as they were going to recommend someone for their projects. I know both contractors and they are very good in their fields. I unequivocally recommended Brent Beatson and his exceptional NE Columbia Team.
Notify you that it's time for service so you can call to schedule. On time, professional and friendly staff. Informed me of findings, or not.
You do what you say you’re going to do and then do them.
The tech
You do a good job.
We are very happy with our Terminix services.
I’ve found the Franklin, NC staff to be friendly and helpful; technicians are on time, thorough and respectful of our home. And, most importantly, the products work! I always say: the best thing I ever did after moving to the woods was contract with Terminix for carpenter bees and bugs!! Honestly!
Efficent
I like that every time I call I am treated well and they take care of my problem. They are always here when I need them . I wouldn’t trust anyone else!
You are always on time and you explain to us what you are doing. Afterwards you let us know if you’ve seen anything that we need to be aware of.
Nobody died except cockroaches, parasites and ants.
Helpful, efficient, courteous, effective.
Your service personnel are always very professional and knowledgeable. I trust their recommendations.
The service provided works, my service technician is both personable and professional. I appreciate the reminders that it’s time for a service.
Excellent service
Employee's professional
I always get great service when I have to call the office and Danny who does the treatments from my house does a great job and is very personable.
Phil is always very friendly, on time, and always helpful with any questions.
Everything
Ease and convience of service
Prompt, courtesy, and takes good care of our facility.
Rodney is always on time and a pleasure to work with. We enjoy talking with him as he goes about his business.
Very professional and courteous
Richie and his Terminix crew does an excellent job