Customer Testimonials

Always plenty of workers going above and beyond to help with any questions or concerns.

Fast bike repair.

We had an old, super inexpensive bike that we needed to have refurbished to use during COVID-19. Burlington Bike shop kindly agreed to repair this bike for us, despite the fact that they were SUPER busy and inundated with other work. Not only did they fix our bike in time for us to take it on vacation, they made MORE repairs than were initially planned, replaced parts AND did not charge us for it! It was a real kindness and we will now use them for all our bike needs, repairs AND purchases. THANKS AGAIN!

Efficient.

Everyone in the shop is very knowledgeable and attentive. They installed the bike seat that I wanted to change out as soon as I came to pick up my new bike. I would definitely recommend to anyone looking into biking.

The crew went above and beyond to not only get my bike assembled fast, but helped get it to me as well. Highly recommended. Great shop!

Very attentive to the needs of myself and my son. Incredible service and selection.

Wonderful people. Wonderful service. Thank you!

Staff was friendly and very knowelagble and met all the needs of what my family needed

Excellent customer service, helpful and knowledgeable but unfortunately frustrating on estimated delivery time.

Great people that work there

During the pandemic we are currently in, many places are super busy which puts employers on edge. I came in with two bikes thinking I was just getting new tubes in the tires. But my girlfriends older bike needed more. Jim and one of the other gentlemen didn’t bat an eye! New front rim, new thing for the chain in the back and other adjustments right on the spot while I waited, didn’t treat me as a customer but better! Treated me as if I was family. Thank you guys!

Great service! Great staff!

Their service is great but try to pre order bikes before they get sold out

I came in know nothing about bikes and Jeremy took his time showing and explaining things to me. He was excellent!! He sold me exactly what I needed in a bike, not what was most expensive. I will recommend your shop to all my friends and family.

Great team. Best service. Worth a 35 minute drive every time.

Great and Friendly Customer Service!

Very helpful and honest with their service - definitely not trying to ripe anyone off with extra parts / labor!

Jeremy got me on the right e bike and offered home delivery.

Knowledgeable professional courteous staff

Staff are knowledgeable and skilled.

Quick and efficient repair shop.

Customer service

Everything was a pleasant experience!

You guys were great!! Very patient with us calling every 10 days for an update and that is appreciated more than you know.
I can’t forget to mention that I called to see if you had a bike in stock, didn’t but called me the next day to say you reached out to the manufacturer and have a couple coming in so we can order. You made our son extremely happy. Thank you.

Pro advice. Told me the truth about what we needed rather than just trying to sell me something. Good selection of quality gear at a variety of price points-including family and recreational riders.

Nice, helpful staff. Always there to answer any

You have a wide variety of products which is fantastic. And I received quick and friendly service. I will be coming to the shop more often.

The staff was safety conscious about following Covid19 protocol. Helpful, not pushy. Great selection of bikes and equipment. Got a great price on my prior year leftover bike. Assembly and delivery experience was delightful. Workmanship on bike displays pride and skill. Will go back and support this LBS.

Jimmy in sales was attentive and nice and thorough. However final fitting was done alone when it was explained to me I would have help.