Customer Testimonials
Polite and knowledgeable technicians.
The service provided by Chris and Ring at my recent service visit was exceptional! The gentleman were professional and very helpful!
Fast, reliable and knowledgeable service!!
While I get fair pricing other customers of D still shop for the better prices that are out there.
Everything
I was most happy about my delivery driver and his friendliness and courtesy as well as his education to me as I had not dealt with Propane before.
Friendly,on time!
The concern and help I get from the waterville office.
Setting up service.....was fast and easy! Had a tank and all hooked up within 3 days of initial phone call. All staff were helpful and gracious.
Timely service
You deliver timely, drivers are friendly. Service has always been good and prompt
It's nice to talk to your CSR. It's like they really listen and care about you and what's going on with you and willing to work with you. The delivery guys are always pleasant to talk to when they come fill the tank.
Love the service and timely deliveries. Payments done electronically and easy.
Just wish the price would go down....
Always there when needed.
Very quick response time, personable people.
Good customer service & we have our propane when we need it.
I love the budget plan, that the local office is nearby, that all my questions/issues can be answered over the phone. The ladies I speak with over the phone are so very nice and work very hard to explain/solve my questions. There's never, ever "wait time on hold" before a real person answers. Awesome!
The company responds quickly. Repairmen are polite.
Your people have been prompt, courteous, efficient and informative. I would highly recommend your services to anybody.
Timely response
Pricing on fuel is comparable to other vendors, service is excellent & timely, budget plan option is helpful, automatic filling of fuel is great.
Service and price has been reasonable.
Service folks are great 👍
I like the customer service aspect, and whenever I have thought about leaving because I found a better price you were able to match the price I found which made me happy because I like the dependency you provide.
Automatic delivery when tanks are low with automatic payment
Decent cost and timely deliveries and expert technicians
Staff are professional and pleasant to work with. Technician are professional, courteous, and knowledgeable.
Willing to work on an issue and to resolve it.
Convenient and quick service!
I've been getting propane from Downeast Energy for 32 years. The service has been consistently excellent in every aspect. Each May I call Downeast to negotiate a fixed price for our propane, and each year they work hard with me to get us a fair price, usually below the market rate. This year Angie did some research on my account history and came up with a price per gallon that my wife and I couldn't believe was accurate. And the contract process was simple and done completely online. The propane delivery guys are friendly and professional, and they are conscientious with our property and vehicles in the driveway. Because we have a whole house backup generator, they are on call to ensure that we never run out of propane during power outages. The several times that our Polaris water heater needed servicing, the Downeast technicians were prompt to address the problem and our heater is still functioning optimally for the 32 years that we have been living in our house. Bottom line is that we feel very fortunate that there still are businesses that care about their customers and provide the energy that we need to maintain a healthy environment in our home. Thank you, Frank and Brenda Fekete, Belgrade, Maine