Customer Testimonials
Good products and services at reasonable prices. Easy to access,friendly and knowledgable representatives.
Thank YOU for your service
We've had great service over many years.
The prompt professional service. The kind and helpful woman I spoke to was great.
Easy to ask questions and if they don’t know the answer they find someone that does . My last conversation with a lady named Jennifer was one of the best experience I’ve had on the phone. She’s someone that would like to keep on my list so I can go straight to her. Thank you
We have been customers since 1973 when the company was Brunswick Coal and Lumber. Consistently providing superior service in all areas of related products through today. Keep up the excellent service.
I very much liked that Rachel called as soon has she was aware through their survey that I was unhappy. She corrected what I've tried to correct through various phone calls to the company and gave me her contact number in the remote event that the problem was not resolved. (This she did in a separate email when she realized that I was speaking with her on my drive home from school.) In addition, she volunteered information that I hadn't known, ensuring that should I be incapacitated and unable to interact with Downeast, that a relative named on my account could do that for me. Rachel was a pleasure to work with.
Prompt call back and service
Just to know if i have issues that its just a call away. and i like the prepay option
The service was quick and easy and the rep was great to deal with
She was great in responding to my previous feedback. Very pleasant and helpful
Every one is very friendly in the office.
Very prompt with delivery. Nice and friendly customer service.
Sue was awesome with a problem recently! TYVM
They provide a good service. But I hate the price.
On automatic delivery love it don't have to worry about running out.
Very smooth transition to your company. Good price for propane. Jeffery was very responsive and did a great job. Thank You!
Reliably deliver as needed, always available to answer questions.
While I do have to call at times as my tank(s) may be low before my scheduled delivery the scheduler is helpful and tries to comply with my requests.
Repair services are great.
Quick response
Reliable
Services, delivery schedules, payment options.
Timely, knowledgeable, professional, and cordial!!!
Everything but the price! Automatic fills are good. Drivers are good. Customer support is good. And I appreciate a price based on usage and a tad lower than last year. This may in fact be a fair and reasonable price - but as with many of us these days, money is tight.
The gents that deliver are supper!
Service and pricing honesty
Fine service, courteous employees.
Great service affordable and friendly customer service reps.
Rachael (sp?) called me within a couple of hours of my last submissions. She was very professional, understanding and HELPFUL!
I still think you should submit an engineering change request to whomever does the coding. I cannot see how it would be difficult to warn a customer that they are close to being hit with the minimum charge if their tank is low enough to be refilled.
Sincerely,
Name removed (retired system/software engineer)