Client Testimonials
cleanliness
I really appreciate that getting a massage at Kume is both easy to book and highly satisfying. The space is comfortable, clean and relaxing. The staff are welcoming and friendly. And the massages I've had have always been really good at getting to my knots and tightness. The staff always adjust pressure when requested. I always recommend Kume Spa to friends.
Excellent massage, professional staff and super clean facility. I love Kume Spa.
Great price and massage 💆‍♀️
Tiffany was fantastic . She made me feel comfortable and relaxed during my KBS. We made conversation and she was easy to talk to. She did such a good job . Will definitely be back. Thanks Tiffany !!!
The environment was clean and comfortable.
Ugh loved it
I submitted feedback for this experience through text, but will share here as well.
Love the services - peaceful, nurturing. Priced very well.
Kume is a haven for me and I love coming there.
This time around I want to thank Charlie, Tom, Kevin for amazing treatments. True professionals.
. I normally go to the 19th st. location. Thought i'd try Grand Lake for a change. i had Lily . she was excellent. I have been dealing /w a lot of stress from a personal grief experience and he massage was very healing. I will alternate between Grand Lake & 19th St. from time to time. Kume is a great spa. All masseuses i've had work on me are excellent. Highly skilled and sensitive to the needs of the customer.
My massage was wonderful and the service was friendly:)
Service
Bought this as an anniversary present for my fiancé and I and we absolutely loved it. We were a little late because we couldn’t find parking but they were able to accommodate to us and still took care of us to the full extent. We will definitely be coming back.
Got in on time (actually a few mins early) and Charlie is always great. Wonderful!
Everyone was very nice, and it's a beautiful space. The person I interacted with while paying was super sweet and helpful. The massage was great and the masseuse was attentive to my need for more pressure.
the body scrub was very delightful. The lady remember me from the past times. However the front check in desk. She some what friendly. I well understood when I called for an appointment she kept - walk in's can not make an appointment. I said to her that I called and was told this same message. Said I would arrive well before the time that would be available. I arrived about 30 minutes early.
Said we do not take walk in's. I said that I had called and was told there are no walk in's but you did say there was a 4:30 pm open. said the cost is $97.00 card. I said I have the cash. $92.00
I did say to her that I had received two e-mail offering me a discount. She would not acknowledge this. Handed her $100.00 bill and she gave me the change. Within 15 minutes the lady came forward and said I am ready. please follow me. I did and she made me feel so welcome. Made sure I understood and all. Got the scrub table ready Help me making sure there was not problem with me getting on the table. As she started she said It has been a while since you have been here. She recognized the tattoo on my left leg. The times before she was the staff that always did the body scrub. I was such a pleasure with her. Very gentle but good scrub. Should you hire additional staff please have her teach "HOW TOO" thank you for reading this
Tony is a talented masseuse - thank you!
Everyone is so nice!
I came in during a stressful week, and they informed me my appt was actually for the following day. I was so annoyed but they offered a 30 minute massage instead since i was already there. I was very happy they could accommodate that on such short notice.
Great customer service at the front desk. I work at the computer 8 to 10 hours per day my shoulders and upper back were extremely tight and sore. Kume's professional, skilled massage therapists listened to me, addressed the specific areas of pain and soreness. Needless to say, I left feeling better, without the pain and tightness and feeling rejuvenated.
Nice quiet environment. Very helpful text reservation agent and front desk staff. Professional reflexology therapist.
It was my first time and they made me feel very comfortable. I loved it!
Charles was great!
Best massage of my life!!! I appreciated the price and the ease of scheduling as well :)
Very friendly service, clean and attractive treatments rooms and, above all and most importantly: a great massage. Thank you!
Charlie was nice and did a good job on my foot massage.
it was all great. wasn’t sure about the paper towel on the head rest
Always know what you're going to get.
Service
Quiet. Clean. Friendly. Professional. I feel pampered at Kume.
I had such an amazing experience! Everything from the massage to the scrub was excellent! I felt very comfortable and welcomed!! Thank you for giving me such a great experience, will come back soon!