Customer Testimonials
Bethany (I believe that was the name of the person who answered my call) was polite, engaging, professional--and knowledgeable. Well done.
I liked that they listen to your concerns in the surveys and return to your home to try their best to rectify the issue and give you an explanation of why things may occur. Great job Michael. Thank you!
You come out when called if we have an issue and you seem to do a very good job
very effient
Service person is very nice and always accommodating.
Great Job!!!
We've had termite control service with Northwest Exterminating since 2019. During these 5 years, Northwest has provided very good service. In May of 2024 we renewed the termite contract with Northwest and look forward to another 5 years of good service.
The technician who put the termite traps, did a very good job, especially being very tidy not leaving a mess behind.
Everything
good communication with customer, same person every time, great response to concerns
Prompt
Courteous
Call ahead
Thorough
Listens to my concerns and requests
Effective and easily managed
Mahlon is the the service rep that services my residents. He is always professional, courteous and prompt. When I do get a chance to speak with him, he always thoughtfully explain the process clearly and concisely. Overall, I'm satisfied with the results of the plan.
Great customer service. Very thorough and explained everything that we would be receiving during services.
The knowledge of the technician and his customer service. The office staff was efficient and responsive.
It’s nice to have the serviceman call before he arrives. Very attentive to my requests and always wanting feedback themselves.
Our technician was excellent!
Thoroughness.
Great service
They let me know when they are schedule to come and if there is a problem before your next appointment they’ will return, no problem.
He is a great person.
Brian our technician is great
The service technician is always very professional and provides awesome customer care. Very friendly and willing to answer all my questions
Glenn was very personal & helpful during a time of high stress. They did a very clean install and actually took the time to redirect a condensation line into a well that I had installed. I was very impressed with the results of the pest control pricing as well. They were significantly less than Terminex, and actually provide more coverage. Thanks, Ken
We have been using Northwest for a long time. We have had service provided by a number of different pest control people during that time. Each representative shows concern for our needs and listens to what I have to say. Damien is my current exterminator and he has been outstanding! He is very friendly, considerate and respectful.
Jacob is wonderful! Very responsive!
Always on time / arrives when scheduled.
Taylor always does a thorough job with his annual inspections. He gives advice as needed.
The technician was quick, polite and efficient. He was on time and ready to work.
JACOB IS AMAZING! HE DOES A GREAT JOB AND IS ALWAYS COURTEOUS AND FRIENDLY!
Very thorough with their services!!