Customer Testimonials
It's timely and I'm contacted before, during and after my appointment. When it was raining the serviceman contacted me and asked if I wanted him to come regardless of the rain and I said not.
My appointment was rescheduled timely.
Recent Pest Control appointment better than others.
Malcolm is the nicest person. Like to consistently have the same person who knows my house.
Professional
When the job wasn't done to my expectations, David went above and beyond to make sure I was happy with the final result.
I bc appreciate the friendly, timely service, as well as efficient communication via text and email
Very thorough and listen to your requests.
Rafael is amazing! Give him a raise because of his great work, attention to detail, and wonderful customer service.
Friendliness
Bill McCracken
Daniel is very knowledgeable, thorough and always friendly.
We have been doing business with you for a lot of years I have no complaints.
your guys are very nice and they do their job.
Friendly fast service
Everyone is so kind and helpful!
Every service tech has been fabulous!
The eaves get brushed. Hunter always explains the service when it is other than the usual stuff. Always asks if we are having any problems and what they are.
Our tech is amazing…he is prompt, thorough and listens to our needs and then addresses them
Great communication
Great service. Very customer focused. Takes to explain what service will be used on my home. Reasonably priced.
The personal, professional and friendly service. There are many pest control companies to use, But the service I receive from Bill McCracken is why I use Northwest.
The guy who treats out house always does a good job.
Very professional. Knowledgeable.
Very. Happy
My technician,Jay, calls before coming to cover any needs. He is so pleasant to speak with. He represents the company well!
Customer service calls are always handled quickly and with professionalism. I appreciate the knowledge they have.
He is wonderful!!!!!
Ethan is a great technician!
Most importantly, I don’t have termites, so your products work! You have a great team that is knowledgeable and friendly and your costs are reasonable.
We have been using Northwest for almost 5 years since moving here to Tennessee. I’ve had others in the past and always found spiders or other bugs between visits. With Northwest I will see the occasional spider that came from the attic space. We love our technician and wouldn’t trade services for another company! Thank you Northwest!!
I’ve been a customer for almost 30 years. If I was dissatisfied I would change my service,
Service man is great.