Customer Testimonials
Friendly, knowledgeable service technicians. Polite office staff it’s great customer care and ease of scheduling.
They provide excellent services and they have very reasonable prices.
The quick responses to pest problems. Great customer service. Extremely happy with Wes Forrester. Great service from him.
Great service, very thorough and efficient.
The sales rep. came on time as scheduled, was very nice, professional and thorough.
He was able to answer all of our questions and provided us with a quote prior to
leaving. We never felt pressured and were allowed a few days to make our decision.
Friendly service. They do a great job, and will come out between scheduled service if we have a bug issue.
JUSTIN !!!! Great communications, very thorough, follow through excellent and extremely GREAT customer service. That being said, I am extremely happy with all the customer service support I have received from NorthWest Exterminating. As a very long time customer - I think 22 years , I was worried when you were bought out (or merged) by Rollins. I thought the service would falter and the pricing would change a lot.
I have not found that to be the case - and truly happy you still operate like a "small" business. I also love the quick responses on phone calls or in solving any issues I have! Thank you -
Oh and did I mention how great JUSTIN is? !!!!!!!!!!
The technician servicing our home responds to our needs.
Efficient , honest and quick.
Responsive, efficient, and effective!!!
Great Customer Service!!
Always good service!
Sawyer had been my go to since the 1990's. Well priced quality service with polite technicians that know how to solve pest issues and can answer your questions and find solutions.
My technician is fantastic. He takes care of all my insect problems with knowledge, helpfulness and willingness to do what needs to be done. fully. No shortcuts, no half done. He does a great job and I am so thankful to have him service my home. He is truly fantastic!! Thank you.
Friendly and reliable, went the extra mile to help with any issues that arose.
It was easy to book an appointment.
Sam then Nicholas were very thorough in explaining the estimate and then first service
Keeping on schedule and friendly techs.
Timely and does a wonderful job and great end results of not having any bugs around.
Mike Long is very professional and knowledgeable about chemicals used to keep insects/ants out of our home.
Appointment notification
Show up on time
Check in to see if any problems
Thorough service
Polite serviceman
good communication and prompt response when called for issues
First Clinton is fantastic he is very knowledgeable and explains everything so I understand. He is always on time and calls ahead. Clinton definitely knows his job and is very customer focused. Since leaving our old company and no working with NW we have seen a drastic improvement. Thank you NW for having employees like Clinton.
New guy … better service
Phillip Kearney is a rockstar! He always takes the time to talk with me about any concerns we have, explain possible causes, and suggest the best solution. He is a very experienced professional and it shows every time he visits.
Did a wonderful job!
I really am thrilled to have Chad as my technician. He is so polite and a morning person like myself. Always polite and ready to get started when he arrives..
I really appreciate him, and happy he is here.
Professional efficient excellent results
Our technician Rod always takes such great care to get our yard done well. We appreciate his communication and care!
They did s good job