Customer Testimonials
Warren has always been very professional and efficient.
Your employees Austin comes to our house and does a Excellent job and when I call the office about making a payment they are ready to help as well. This service was done for my older sisters house, Austin will call me ahead so I can call her to let her know someone will be there.
I don't want anyone going to her house without me knowing about it. Sad to say times have changed for us Seniors and now we deal with scams. I appreciate what y'all all do for us and Austin is a "10" for the company. Thank You
The team is always professional, friendly, and responsive. We truly appreciate that.
very responsive to my needs - many years of service and extremely happy with Scott
Effective, on time, personable. you do a good job!
Consistency with service - Archie is great and very responsive.
I am extremely frustrated with your service. I am not one to complain. but have been very patient. I have contacted the local Carrolton, GA office multiple times and requested for a tech to come and spray again. The tech sprayed September 30, 2025. It got rid of the spiders, but the roaches are still popping out. I spoke with Kari and today Molly and ask that she cancel the services.
The first conversation was they didn't get a payment when the tech came out in September. I honestly thought I paid the guy when he came to the house. However. I was mistaken. That was a clear oversight. I ask the representative via email to excuse the oversight. I then ask for a tech to come out again because I'm still seeing pest. She then stated that a payment needed to be made on the account. I then provided her with my card details. I requested that she take the first payment out for the $25.00 which she did. Then she stated she would bill the card $39 the next time. I agreed for that payment to come out on the fourth of December 2025. She later called and said something wasn't calculated and she needed to charge the card. I instructed her not to charge my card until the 4th. I was advised that I would be billed for the quarter for $102.00 now I'm being told something totally different. Molly told me I have an annual agreement, which is not true that is not what I signed up for. I would NEVER agree to an annual contract without seeing how the service works first. I'm so disappointed and I want to cancel ASAP because I'm not getting any service. I have email documentation of each conversation as well as the document for a special I was told I would be getting. You guys haven't honored anything and it's not fair. Very disappointing. My request was completely ignored.
The service last time I. September was perfect
Tell that person thank u
We love Robert. He does a wonderful job every time.
We had previously recommended that touch up (knock down webs) be performed during the monthly mosquito service. On the last visit we saw that that was indeed performed. We appreciate the responsiveness to feedback thank you
Friendly, helpful, keep me informed.
the service provided is always when scheduled, on time, and done in a friendly manner. when asked, the technician, answered all questions asked in a manner i can understand! the appointments are proceeded with a wakeup call.
Professional & Friendly.
They always call first before they come to treat the outside. They know very knowledgeable . There is only one thing I’ve been having a problem with. Palmetto bugs in my house. Huge. I’ve killed 3 today.
So far everything is good. Our Tech is always curteous and gets the job done.
Mr. Golden is the best! Always happy to see him and have him service our home. Very nice, professional and knowledgeable.
Thank you Mr. Golden!
efficient service. nice team
Our service guy is great
Very thorough and detailed service
Reliable and prompt service and knowledgeable service people.
Reliability and easy to work with. Austin always lets us know when he’s on his way and does a great job
I’m not doing it
Friendly technicians
Northwest is dependable, professional and awesome! Morgan is incredibly informative and thorough, he goes above and beyond and really explains the services and processes and answers questions with insight.
Everyone who communicates from your company is kind, courteous and helpful! I highly recommend Northwest!
Always prompt and courteous
Friendly and dependable agents. Through with taking care of my needs
Our favorite technician Rich
Customer service and the products they offer
Will was great , very thourough and helpful
Our technician, Terry, is so nice and knowledgeable. I truly appreciate the "green" services - it works without using chemicals, and there's no worry of any chemical build-up in the soil. The quarterly service is booked automatically but if you need to change the date or ask for another visit, it's very easy and the phone call is always answered promptly - no pushing options or waiting.