Customer Testimonials
The technician is always prompt, knows what he is doing and very personable.
James. I like James. He always does such a great job at our house. He is always so kind and considerate and I really appreciate his help.
Chris (our tech) does a very good job. As a company, your billing practices are very poor. There is always a delay to the point that I pay my bill (via credit card) but it is unclear to me for which service (pest or termite service). This has been a problem since day 1.
Good job, nice performance and personality.
Always follow up to make sure I have your service timely.
I appreciate receiving a call ahead of time to schedule my service. Thanks to your front office. My biggest appreciation is the having the same TECH visit my home every 90 days. Jeremy, and the handful of TECH's that have proceeded him since I signed on with NWX in 2007 have been great. My only concern is the annual increase for Pest Control and my Termite Bond. As an 18-year customer it would be nice to hear from the people who manage and lead. It would be nice to receive an occasional customer thank you letter.
My man Chris does a great job at responding to any of my concerns with any of my pest issues. Real good dude and easy to talk to. Great customer service!
Customer Service reps are courteous and knowledgeable. On site personnel ask before doing, so that the customer understands what their tasks will involve. Always courteous!!
Very professional and the service is amazing
On time, great service and answers my questions about bugs. Very professional and trustworthy.
Had this service for 3 1/2 years since moving in. Almost everyone on this street uses this Company.
I’ve been very happy with Northwest Exterminating! Our tech Chris is the best! Always friendly, reliable, and really goes above and beyond to make sure everything is taken care of. They’re amazing about coming out whenever I need them, even before our scheduled appointment if something comes up.
Especially when it comes to mosquitoes!
Always excellent service.
My technician is always courteous, professional and on time.
Friendly professional service… that works.
We've been with your company for over 20 yrs. We have had not one single complaint!
Courtney is great! He's very thorough
James always does a great job and has a good attitude.. This is someone who takes pride in his work and makes sure you are satisfied and informed before he leaves. He has good people skills
Prompt, Polite, Professional.
This feedback refers to my quarterly Pest Control and Sentricon accounts. I have been fortunate to have Phillip Kearney as the Service Professional for these two accounts. He is thorough; he asks me if I have any issues or problems. He answers my questions and makes recommendations. Please don't ever change him from my account.
The billing situation, however, is not so good. For the Pest Control account -- invoices are received usually several weeks after the site visit, or not at all. Often, I will enclose a copy of Phillip's report that he sends to on the day of his visit in lieu of a statement with my check.
However - statements for the Sentricon account are mailed months BEFORE the Quarter being billed. I hold these until the actual Quarter being billed. My preference for payment is to send my check along with the billing statement to the Marietta office, because payments received at that location are processed in a timely manner. The Ohio office and some of the other Locations in Georgia, however, do not.
I receive great service. Receive email reminders of when Chris is due out. Chris always calls or texts when he is on his way. He is friendly, courteous and always does a great job! Chris Hoehn is a rockstar!
Todd is efficient and on time. Very nice.
They are a very reliable company. They train their employees well so they are professional, knowledgeable and courteous. I have been with Northwest for many years and very satisfied..
On time
Friendly
Knowledgeable / well informed
Does good work
I get a curtesy call before agent comes out. always on time, He addresses any concerns I have , and I am very satisfied with my results !
Tech was prompt and called before to let me know. Easy and convenient.
Chris does a great job with our pest control.
The service is good no problems at all
Noah always goes above and beyond to ensure the safety of our establishment and the surrounding areas. Thank you Noah!!!
Quick response anytime we call with any type of question. Chris is always courteous and thorough.
I like as a customer that Northwest actually calls me to let me know when it's time for service. I always want to know who is coming and they arrive on time, do the job and then give me a complete report on what they found or didn't find. Very happy with the service
Daniel was on time and very professional. I will be recommending northwest to my friends and family.