Customer Testimonials

Great Service and Great Staff!!!

The people were friendly, our questions were answered and the price was fair.

The products are top notch, the bike techs and staff are extremely friendly, knowledgeable and will bend over backwards to get you what you need. Not to mention they are just straight up good people. Glad this shop is in the area and staffed with this amazing crew.

Quality products close to home, with customer service that is out of this world! We are lucky to have U.P. Sport and Spoke here in Iron Mountain!

Very knowledgeable friendly staff. Timely service!

Well priced products and services. Staff is knowledgeable, friendly, and helpful!

Staff was extremely helpful answered all my questions. Got my order for my new bike in plus a couple accessories. Can’t wait to pick my new bike up in a week.

It’s all about service. Poor service people go to other shops. This shop has great people and above service.

My bike is repaired properly and in a timely manner.

Personal service. Very friendly. Quality products.

I have been purchasing your bicycle maintenance/repair services for years (and purchased one new bike as well) and have always appreciated your fine work at a fair price. I wouldn't hesitate to recommend that others do the same.

From my perspective there is one thing you could do to make your bicycle maintenance/repair service even more attractive. When your business was Mort'ls Sports, if I recall correctly, part of their advertising/marketing message was that if you dropped your bike off for repair/service, it would be turned around quickly, typically within a couple of days. As someone who rode my bike to work daily, that was an attractive proposition - I would only be without the bike for maybe a couple of days. While the wait for my bike this year was in fact less than 48 hours, that was an outlier. Historically, there has been a wait of three to seven days or more. On a number of occasions I had asked if I could be placed in a queue of, say 100 bicycles that were ahead of me in line. I didn't mind waiting my turn; I just wanted to wait with my bike at home and not stacked up in a queue at the shop. This is what happens at an auto-repair shop. You don't usually drop your car off and have it sit on the lot for four to 7 days before it is pulled in and serviced - they plan their work to limit your car's sitting on their lot to typically a day or so. I had asked that I receive a call when the number of bicycles in the queue was such that my wait time wouldn't be more than two days, and preferably less than one day (like would happen at your typical auto-service shop). The first time I tried this, I never got a call at all after a considerable wait of I I think seven or more days, so I called back (it is possible that the queue was so large that the call was yet coming, but I suspect I had been overlooked) and brought the bike down. After dropping the bike off, the wait was so long, in frustration I asked to pick it up again if you couldn't get to it within a reasonable amount of time. I had seriously considered running to Escanaba to get the work done if they could schedule an appointment to do it while I waited. So, despite trying over a number of years (post-Mortl), to limit the loss of the bike to around 48 hours, it just never seemed to work out. Then this spring, your shop did turn it around within 48 hours. Thank You.

Top notch service!!

Customer friendly, not high pressure sales. Good products.

Everything!

Everything was great from start to finish!

Knowledgeable staff. Quality workmanship. Friendly.

Andy is very nice. I like his honesty and his willingness to explain the recommended work that my bike needs.

No matter what the matter is they’re always there to help without question and they provide a top notch service for an amazing price I for one will always bring my service there!! 10/10 recommend!!

Fixed my bicycle quickly for a reasonable price

Friendly staff.

Very friendly and helpful staff! Plus….I love to shop locally!

Quality products and service! 🤩🤩🤩

Trustworthy, fast, local, fair, knowledgeable.

I was really surprised when working with them on what we needed for our organization. They are very helpful and knowledgeable on getting us what we needed, and the service after the sale has been very good. They have exceeded our expectations.

Sport and Spoke carry name brand merchandise like Kuhl and Goodr sunglasses. Went in for a ski tune up and ended up finding a pair of Kuhn’s on sale. Service is almost always same day.

Glad I called and stoped in your store. I love to buy local and you had everything I needed. Plus excellent customer service. Thank you!

You carry great products. You also offer fantastic service. Always friendly and offer great advice! Would not hesitate to shop there again.

Local ownership. Fast service.

Great service!

You have a physical walk in store! I can biring my injured bike to you for surgery.😺