Customer Testimonials
Stand behind vehicle
Most generally I don’t wait longer the anticipated
Lamar and the service staff always do a great job!
Cause they tell u what u need before installing ityes
Very efficient and personable.
Excellent customer service and communication.
Great fast service
I like the comfort and drive feel.
Fast and friendly!
I have a 2018 ford escape. I purchased it over 3 years ago and i was told it came with Don Franklins power train 500k miles or 15 years war warranty as long as oil changes and warranty work is done through them. A month ago, I was driving and started hearing a grinding noise. I got nervous and went to turn around and bring the car home but when I changed gears, it would not move. Tried reverse and drive and nothing. Than my transmission fault light started blinking so I knew I had a big issue. I called Don Franklin Nissan and let them know what was going on and they advised I have my car towed. I was nervous because if the warranty didn't cover it, that would of costed me over 5000 dollars which I don't have freely to spend. My advisor was Alex and he was great from day one.. he called me when my car got towed there and let me know pricing and such to diagnose it IF the warranty didn't cover. 2 days later I find out it was my transmission. I needed a new one completely. He let me know the warranty company agreed to cover it as long as I have previous warranty work done that was suppose to be done prior which I quickly agreed since it was no where near what the cost of the transmission was going to be. once I agreed to the work and price, he let me know he was going to order the parts and get to work. It took a little over a week and a half or so since they had to wait for parts but once the car was done, Alex called me and told me it's ready to go. I paid for it over the phone and picked it up later and here we are a week later and everything is great. No issues and I'm so thankful they honored their warranty. Many places will claim they give warranty but when it comes down to it, they find loop holes to say you aren't qualified for it but Don Franklin Nissan honored their word and im soooooo thankful for them. I would recommend them to everyone and I will not buy a car anywhere else
Thanks so much to Don Franklin and Alex my advisor and all the technicians who fixed my car.
I was I. And out in with no issues at all fair price.
Cody treat you with respect and as if you’re a brother or a family member
Friendly environment, quality service in a timely manner.
Love my 2026 rogue rock creek!
You service department is top line. Nathan knows how to treat people and see that your vehicle is serviced properly
Very knowledgeable and friendly staff. Great service.
You guys are very professional and you take care of your customers
Sales staff very personable and helpful but not high pressure. Service department very efficient and very knowledgeable.
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Fast and efficient.
Honesty, and y’all do what you say, you will do, very helpful in all situations
Service was very quick and courteous
Very efficient, friendly staff!
You were able to schedule our oil change and tire rotation very quickly. Then we arrived 40 minutes before our scheduled appointment and you were able to take us right on back. We also appreciated the friendly service. It was a good experience.
Gavin was great to work with and got awesome service from everyone. They also gave me the best value for my trade in!!
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Good people, quick service!
They are very nice ,do a great job and you don't have to wait very long .
The service
We purchased two vehicles through Robin Jones. Both he and Joe Henderson were fantastic to work with. They did everything they could to get us the deal we wanted on each vehicle. Completely painless experiences on both purchases. They had us in and out as quick as possible. Will absolutely return to purchase in the future and I will recommend anyone buying to visit the Somerset location.