Customer Testimonials
Friendly
Service performed quickly and reasonable price. No attempt to sell me anything I didn't need or want. Best dealership I ever dealt with.
I was lucky to get right in for as oil changr! Thank you that meant so much.
The service department and everyone I encountered during my visit was very professional and personal. They fixed my issue in a timely manner for what I considered a very fair price.
professionalism
Good customer service and good people that makes you feel comfortable that your vehicle is going to be properly took care of.
Everything!
Service was fantastic
Great service and great staff. Everyone is so friendly.
The technician that helped me and advised me was so awesome, I wish I could remember his name! Great facility and very clean. I had to travel from Corbin to be able to get my vehicle seen and they were very helpful in getting my appointment worked out. Would travel back to the dealership for any repairs I need.
The staff at Don Franklin Monticello are helpful, friendly, and good to work with. Matt helped make dreams a reality. I'm a very satisfied customer and would gladly recommend Don Franklin Monticello to anyone looking to trade or even buy a new vehicle.
Monticello store much better with change of management.
Good service, good people, well satisfied.
THey were very timely getting my recall fixed and Stephanie was great keeping me informed.
Stephanie in service was very helpful and was very knowledgeable. She will always take care of you! It was a quick process and she was super friendly.
Awesome team
Awesome
Everyone was very friendly and had my car done in a timely manner.
Friendly and helpful staff, service was timely and offered to wash my vehicle!! Wow, what a great experience. Don't mind stopping in.
The staff was all really friendly, the process of purchasing my vehicle was quick
Very friendly workers, nice atmosphere to wait for service to be performed, and price was great for an oil change.
Always get you in at appointed time and service is great
Everyone was kind and helpful. Got my car right in for the oil change and tire rotation. I love that I was only there 35 min . You all did a great job . Thank you
great staff with wonderful service
diagnosis was complete, parts were ordered, and they completed service on time as I was told, staff was very friendly. and I was informed of all stages of repairs.
Great people and good work
fast efficient service
Service department in Monticello should be used as the training center for all Don Franklin dealerships. Their attention to detail, level of customer service, and willingness to go out of their way to help you is bar none the best I have ever seen.
I love that they brought the car to my don Franklin store and I didn’t have to travel to see it and the sales man prentice young was so helpful. Him and Mary answered all my questions.
Staff is courteous and professional.