Customer Testimonials

I like the professional but courteous employees.

The friendly staff

This is my 3rd Nissan I have bought from Don Franklin and have always been satisfied with the vehicles and dealers

Brent McCloud, the sales representative, and all the staff were patient, helpful, and excellent throughout the process of buying a car. In the end, I think it was a fair deal. Based on my experience, I would definitely recommend them.

Jacob McKinley... what a stud!

It's the only dealship I go to.

Convenient and easy to use. Helpful and respectful employees. Treated with respect, courtesy, dignity, and kindness.

Knowledge about products
Courtesy
Kindness
And willing to listen

Friendly service people. Kept me informed and explained everything well.

Got vehicle in and out fast!

Excellent customer service

When I called to make an no appointment, I was able to get in when I needed to and did not have to be put off for several weeks. When I went in for service as soon as I got there they started working on my car and within 30 minutes I was out the door and on my way home. Very nice people.

Courteous and professional sales staff.

Great bunch to work with

I came in for routine maintenance. My engine light had come on the night befit. I was told the cost of running a check and agreed. My door to the gas cap wouldn’t open. When they fixed that, the engine light went off. No need for the test which is high for a senior citizen :). Also two filters needed to be changed. Asked my permission before they did I could not be more pleased!!!

Very kind and Courteous

Peggy was amazing. The whole experience was wonderful. Every professional staff.

The service manager provided excellent customer service…after dealing with another Nissan dealership in Nashville, it felt like I died and went to heaven at the Don Franklin dealership. It’s nice to see excellent customer service still exists!!

Service is always courteous and helpful.

Good service

Helpful friendly service. Love the vehicle .

Sales person Hailey was easy to communicate with and responsive. She made the experience pleasant and easy.

We really like the Nissan vehicles. We have owned several and they are very fuel efficient, roomy and comfortable. The cost is economical for the bonuses that come with the Pathfinder.

Good communication as I purchased online from a different

Blaine is an absolutely amazing salesman. He was gracious and extremely prompt through out the buying experience. I highly recommend him to anyone in search of a vehicle.

They are great

Fast and friendly service

No hassle sales team. Listen to what you want and locate for you and deliver on it. Most pleasant car buying experience of my life have bought 2 vehicles in last couple months. I highly recommend this dealership.

I have consistently experienced exceptional service at this location. The staff is always accommodating to my schedule and demonstrates a positive attitude. They take the time to provide thorough explanations, ensuring I fully understand the services offered.

They are always polite and helpful. It never takes very long at all. Have a comfortable place to wait with nice music. In and out just like you like. Hometown feel. Yeah Columbia Ky!