Customer Testimonials

Friendly service and great information about the car

We love Don Franklin Nissan in Columbia KY!! The staff is amazing especially Peggy and they are always willing to help with any questions or concerns! We have been purchasing our vehicles there for several years and have always been impressed and completely satisfied. They go above and beyond to help you find just what you are looking for in a vehicle at the best value for the money.

They weren't smarty used car salesmen. I felt I was being dealt with honestly.

Service is done on timely basis. Staff are very nice to customers.

Fast service

I had a mechanical issue with my previous Nissan Rogue and the service department provided exceptional customer service. At the time, I told my husband if I ever bought a new vehicle I would definitely consider Don Franklin. Due to an unforeseen accident (deer), I recently found myself on the hunt for a new vehicle. My husband reached out to a sales manager (Tim Hardwick) to let him know I was interested in purchasing a new Nissan Rogue. I was looking at a couple currently on their lot but had my heart set on a deep ocean blue colored one. He located one and brought it to the Columbia dealership later that afternoon. I asked to look at a pre-owned Nissan Rogue in Somerset and they also brought it to Columbia. I dealt with floor manager David Powell who also like Tim provided exceptional service. They both made me feel comfortable and answered all of my questions. I would highly recommend Don Franklin to family and friends.

Everyone is nice and helpful, alway go over the check list on the inspection and what they have found ,, I drive a lot of miles and they alway get me in and back on the road

Always quick and courteous

I like the product a lot. And the service is great

Peggy was wonderful to work with!

The warranty and sales associate in Columbia she was great!

I truly did love their help. They’re really friendly. They’re not very pushy. They’re amazing help

The warranty they offer, our sales associate Peggy Moss was the best I’ll be back with my teenage daughters when they turn of age.

Prices are reasonable service is quick and on time

Very Friendly service is great

Best in the business

Everyone is very nice and will help when needed.

10

It was a painless experience.. We asked questions and the questions were quickly answered. The moment we found the vehicle we liked the rest was quick.

I have always hated vehicle shopping (still kind of do) but this experience I can honestly say was painless.

Great& prompt service! Friendly too!

Blaine was a wonderful salesman. He was kind and knowledgeable and really wanted to help us get the best deal.

They were kind and considerate, they also were very punctual and quick with their service!

Fast friendly service ..job was well done

The people are great!! Brent was so helpful- he answered every question I had and was so easy to reach. He went above and beyond to help me.

I appreciate the service provided to me. The staff is friendly, organized, and reliable.

I appreciate working with David. With the paperwork done ahead of time, I was in and out in less than 30 mins. I had a great experience making an online purchase at Don Franklin and am very pleased with my new ride.

Sales rep Blaine Harden was by far exceptionally patient and kind when helping us find the right match on our purchase.

The most customer friendly group that I have dealt with. This is approximately my 10th vehicle I have bought from Don Franklin. Always great service

Blaine was excellent about keeping in touch with me over the two week period I was interacting with him about a truck. We came from 1,200 miles away to buy this truck, and he made sure the process went very smoothly, having all the paperwork ready for us when we arrived. The customer service at Don Franklin Nissan was outstanding!

Nissan has been very dependable for me over the years the sales people are very knowledgeable and friendly.