Customer Testimonials
Great
I live in Byrdstown, TN, received a recall for a part my car needed that could only be done by a GM dealer. I tried 3 dealerships who said the part was on a National back order and was out of stock so only a dealer who already had it would be my only option. My niece highly recommended Don Franklin, Burkesville and it is only a 45 minute drive. The courteous, efficient Seth not only had the part but gave me the soonest appointment four days away. The experience was easy and smooth. Both employees and customers seemed happy to be there. It was an amazing experience to be welcomed into a clean, friendly environment in a well equipped, comfortable customer waiting area complete with a selection of coffee and teas. The car was complete in the two hours I was told to expect and delivered, running and warm right to the door. It works perfectly and I found myself smiling all the way home at what a top notch experience and service it was.
Seth is clearly an excellent choice to manage the service department.
Ryan was incredibly friendly and easy to work with. Shortest amount of time I've ever had to spend buying a vehicle.
Genuinely nice people there.
Good work done on vehicles
I LOVE Chevrolets and the service was good and the warranty is good
Satisfied with working with them all
Knowledgeable service techs and friendly fast service.
Friendly service
Very friendly staff!
We told the salesman what we wanted and was looking for and he quickly found it. The entire process went smoothly. We love the product, the service, and the atmosphere! Ryan was awesome.
I was able to chat and be referred for a service appointment by text with a follow up call shortly afterwards. Luckily they had an appointment available for the same day which was great. My appointment was quick and friendly.
Great service and friendly people
Very knowledgeable fast and friendly service.
You are very helpful to your Customers.
I like the way that Don Franklin works to help people. It’s more than just here’s what you qualify for. They actually work to find a way to get you in a vehicle that you like. There’s no inflated prices, it’s a friendly atmosphere and they seem to really want your business
Reliable
I am usually in and out in a timely manner. They do a great job on vehicle.
Staff is always friendly and nice Willing to help out in anyway
I truly like dealing with Seth. He is straight forward and courteous. He is a person I trust and if he tells me I need something I don’t even ask how much I just say okay
Great communication and top notch service
Like family
Service and personality.
Good staff. Friendly and helpful. Always have treated me right
Everything
The service department attendant was very attentive, professional and knowledgeable! I would recommend your dealership to anyone who ask’s or is in need of services! Thank you so much!
The staff was very professional,friendly and very helpful
Helpful and prompt
I love Joseph Vibbert ❤️
Fast service
I’ve had Chevy and GMC trucks before and are great trucks and wanted to get back in one. Brenda was wonderful and was detailed and very thorough and appreciate her hard work and dedication to a smooth customer experience. I also talked with Scotty as well and was great talking with him as we.