Customer Testimonials
Timely service
Reliable delivery
Great fast service, excellent customer service! Your the very best.
Always on time
You responded quickly to my request for propane, and your delivery person was very courteous and professional. A true gentleman.
You never let me run out of propane is number 1. You have great people working for you. They are very courteous, and professional.
I have never had any issues with my propane. I use it for my range/oven, gas log fireplace, furnace, hot water heater, clothes dryer, and my generator. All personal who I have talked with have been polite and helpful.
They seem to have a really accurate monitoring system. Always filling me up well before I run out of gas.
Quick to answer all my questions and concerns. Polite and friendly.
your service and delivery staff
Prompt,reliable, professional
Great service and reasonable prices!
Nice and polite delivery drivers great job
You always do a nice job for us. One day I was outside when the delivery man had two slips
to give me and he alerted me that I should not have to pay two fees. He asked me to call the office to straighten out the situation. Very nice of him.
Thank you.
Lynn Chapman
Delivery was quick and I’ve never experienced that with other fuel companies
the delivery guys are really nice.
Professional, prompt, and able to identify problems. Unlike us, they noticed that our propane tanks weren’t exactly level and called to schedule an appointment. Upon arriving, they turned off the propane, leveled the tanks, and relit all the pilots.
driver was very nice
Very reliable.
Xxxxxxx
Automatic Delivery, online payments
Receptionist was very helpful. I needed to change my current account and could not do this on line. She was efficient and changed my information happily. Vey helpful with a good attitude.
Always so very helpful, pleasant. Super fast delivery and service. I have done bus. with this company for years and always never disappoints me.
Sharon Wright
I can always count on Holdens for fast, efficient service, especially when I need emergency services in the winter. Thank you!
Setting up a new account with Osterman/Superior Plus Propane was supposed to be quick and easy. Then the Accounting Dept complicated the transition to a new account.
I voiced a complaint to Lisa in Customer Service. She recruited Ray, the District Manager, to weigh in on the problem. Both of them took my issue to senior management, and a resolution was quickly found. Without Lisa and Ray, I would have found another propane supplier. They proved to me that, in fact, Osterman/Superior Propane does have a soul and is aware that their customers are human.
I also want to offer a shout-out about Christian, the leak detection serviceman, who was my first contact with Superior Plus Propane. He was great and taught me a lot about tanks and the pressure regulation of propane. He quickly noted the main stem entering our old tank was heavily corroded. He entertained me with his 'frog spit' technique of verifying the leak. He's the kind of guy who knows his job inside out. He checked the line from the tank to the house and the secondary pressure regulator. In essence, he said, you can't let the discovery of a leak at the tank give you false confidence that the 'found' leak was the only leak. He checked everything. Thanks to the help of multiple departments, I'm staying with Superior Plus Propane.
Great service and people that I've a chance to interact. Very efficient.
Easy to use, prompt service
The service technician was on time, efficient, very knowledgeable of the tank, and effectively corrected our situation. Excellent!
New install project management team is knowledgeable. Excellent communications. Install team was friendly and did excellent work.
reliability & price