Customer Testimonials
I had a problem and your company fixed right away. Thank you.
Responsive of staff to any issues
Quick and easy online services
Dawn on the telephone was very pleasant and very helpful. Our delivery was efficient and timely.
Thank you for such great service!
I like how deliveries are made and we never run out of heating fuel.
Reliable
You are responsive and easy to work with.
We’ve been a customer for 20 years and have never had an issue with an oil delivery. Just when it seems like we might be cutting it close on fuel levels, you guys show up. So that is most important. Not giving a 10/10 because communication could be better and it’s hard to reach someone locally. Not a fan of having to talk to someone in Syracuse NY! And when I’ve requested a local call back, it doesn’t happen anymore since Dee retired.I like the text notifications, but they are not 100 per cent accurate, for example, when you say I have an invoice available, there is never one in my actual account, but I can pull up a delivery ticket - - not the end of the world. All in all we are satisfied. I’m only giving these comments because you sent an email asking me to fill out a survey, I would not have initiated!
Thank you for all your help and concern.
Whenever I call I get clear responses!
Responsive and prompt, helpful customer service
Prompt reliable service.
Very reliable
The two people I spoke with (Mary and Kelley) were very professional and very helpful. We ran out of propane and Superior was there within the same hour that I called.
That is exceptional and great service! Thank you..
We had taken over an existing business and were unsure how smooth the transition would be. Happy to say it was pain free. They showed up to deliver exactly when they should have accordingly to our usage. Very pleased.
Every single person I’ve encountered has been the utmost in professionalism but more importantly kind. I am so grateful for the service I’ve received to date & made sure to call to give this feedback. Thank you! 😊
great prices and service.
Consistent and reliable
The delivery driver filled our tank even though there was snow obstructing the path!
Did not know he was coming on that day he called and said he would do his best to fill the tank! And did thank you!
Very rapid response!
Reliability and payment options have made me a longtime happy customer of Holden Oil. They came recommended when I bought my home and I've had them ever since.
Reliable service!!!
reliability
Driver was great!
They deliver propane on time
Very reliable
Service was quick. No issues.
Good service. Only problem i had was trying to get someone on the phone to inquire about delivery status. I was on hold for almost 20 minutes!!! Really! I did use the website to order a delivery. There was no way to see from that process that my request order was received and where I was in the process for delivery. I was just hanging out there without knowledge of status. This is very very concerning.
The friendliness, professionalism and helpfulness of all staff.
Friendly on-time professional service personnel.